Practice Support Administrator (PSA) - Chicago
About The Position
SpaDerma is Chicago's leading medical spa, specializing in Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare. We are seeking a Practice Support Administrator (PSA) to join our team at our North Shore office in Wilmette. This is an excellent entry-level opportunity for individuals passionate about the aesthetic or beauty industry, offering exposure to a growing company and the medical esthetics field. The ideal candidate thrives in a positive, fast-paced environment where attention to detail and customer service are paramount. This is a full-time role, requiring 36-40 hours per week, with flexible hours that include at least one weekend day shift and one closing shift weekly.
Requirements
- Strong typing skills and proficiency in Google Suite.
- Excellent organizational and multitasking skills.
- Knowledge of medical spa services and products.
- Professional and polished presentation.
- Experience with customer service and sales.
- Ability to collaborate with a team.
- 1+ years of customer service and sales experience.
- 1+ years of healthcare or hospitality experience.
Nice To Haves
- 1+ years of medspa experience.
Responsibilities
- Greeting patients and providing excellent customer service and phone etiquette.
- Utilizing booking software for check-outs, appointment scheduling, and sales tracking.
- Completing daily auditing reports for scheduling, transactions, and device availability.
- Maintaining a clean and sanitized spa area, including minor cleaning duties and laundry.
- Managing inventory for retail, professional backbar, and medical supplies, including ordering.
- Resolving customer concerns in a timely and effective manner.
- Following up with patients regarding account balances, appointments, and treatment concerns via phone, email, and text.
- Learning, retaining, and promoting treatment information to patients.
- Attending practice events and promotional functions, both onsite and offsite.
- Adhering to all company protocols and procedures with professionalism and confidentiality.
- Completing weekly administrative tasks to support the business.
- Participating in team meetings, product/device training, sales coaching, and performance reviews.
- Managing patient accounts and billing, including memberships, packages, and transactions.
- Inputting e-commerce sales orders daily.
- Compiling reports on sales, inventory, patient retention, etc.
- Managing business software for charting, booking, and patient reviews.
- Handling appointment scheduling, confirmations, bill payments, and patient consent forms.
- Managing promotional items and in-spa displays.
- Increasing sales through lead generation, warm calling, patient consultations, and effective follow-up.
- Assisting providers and management as needed.
Benefits
- Medical, dental, and vision insurance
- Free Class Pass membership
- Paid parental leave
- 401K match
- PTO
- Paid holidays
- Generous request off policy
- Free neurotoxin treatments
- Discounts on procedures and products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
