Practice Supervisor, Express Care

Mass General Brigham•Westwood, MA

6d•$54,059 - $78,686•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Express Care, formally known as Urgent Care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 2 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need. We are seeking a full-time, 40-hour Supervisor to support our Westwood Express Care center! Our center is located at 90 Brigham Way, Westwood, MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practice, and supervise our team of Medical Assistants, Rad Techs, and front desk staff. To manage staffing and/or center based operational issues, this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed. Summary Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Requirements

High School Diploma or Equivalent required
Supervisory experience 0-1 year required.
Experience working in an academic healthcare environment 2-3 years required.

Nice To Haves

Associate's Degree Related Field of Study preferred

Responsibilities

Responsible for recruiting, hiring, evaluating, training and developing support staff.
Provides day to day supervision and direction to support staff.
Assigns work and monitors performance.
Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
Oversees purchase orders, petty cash and check requests.
Maintains and orders office supplies and equipment.