Practice Supervisor, Pulmonary - Einstein (Jefferson) Philly Main Campus

Thomas Jefferson University • Philadelphia, PA

12d • Onsite

About The Position

The Practice Supervisor is responsible for the day-to-day operations and supervision of a team within a Physician Practice. The Supervisor may be the primary leader at a smaller site (i.e. less than 7 – 10 testing and exam rooms), and/or report to a Practice Manager at a larger site. The scope of the supervisor role is typically limited to 1 or 2 specialties of low to moderate complexity and up to 4 provide cFTE. This is a working Supervisor role within the Pulmonary Department; assisting on the floor both clinically and administratively when needed. Medical Assistant Certification and/or experience is a plus.

Requirements

• High School diploma or GED required.
• Typically requires at least 0-2 years of experience in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, email, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Nice To Haves

• Bachelor degree preferred.
• Medical Assistant Certification and/or experience is a plus.
• Customer service focused.

Responsibilities

• Serves as key Front Desk coordinator/troubleshooter to assure registration and scheduling functions are working smoothly and oversees patient flow.
• Supervises and monitors front desk.
• Provides coordination of staff coverage and schedules.
• First line supervisor for regarding office personnel items including new employee training, disciplinary and performance management.
• Interviews new employee prospects and participates in hiring decisions for designated office.
• Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.
• Responsible for maintaining a safe, efficient and welcoming environment for Jefferson patients and staff.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED