Practice Services Coordinator III

Mass General Brigham•Boston, MA

9d•Hybrid

About The Position

Under the direction of the practice manager, the Patient Services Coordinator III functions within the Avon Comprehensive Breast Center coordinating administrative functions for a complex surgical practice. Primary responsibilities include scheduling new patients with supporting administrative responsibilities and cross covering various administrative roles within the department.

Requirements

High School Diploma or Equivalent required
Office experience 3-5 years required, preferably in a healthcare setting
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.
Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team.
Demonstrates effective interpersonal and communication skills.
Effectively interacts with all levels of management.
Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

Responsibilities

Schedule patient appointments across multiple facilities using Epic.
Coordinate complex provider schedules and multi-appointment workflows.
Arrange interpreter services and reschedule canceled appointments promptly.
Retrieve and organize medical records, lab results, and radiology reports.
Respond to requests for medical documentation (e.g., letters of necessity, school letters).
Answer patient and family inquiries regarding appointments.
Schedule follow-up visits and testing, ensuring timely and courteous service.
Demonstrate thorough understanding of HMO, managed care, and third-party payers.
Assist patients with financial services and resources as needed.
Troubleshoot workflow issues and implement resolutions in collaboration with practice management.
Support special projects related to compliance, operations improvement, and insurer obligations.