Practice Representative - BIDMC (40 hours)

Beth Israel Lahey Health • Winchester, VA

11d • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Be the welcoming face of exceptional care! We are seeking a Practice Representative to join our Oncology team in Winchester. In this role, you’ll serve as the first point of contact for patients and visitors, creating a positive, seamless experience through clear communication and outstanding service. You will collaborate closely with managers, physicians, nurses, and care teams to ensure every patient feels supported from arrival to departure.

Requirements

• High School Diploma or GED
• 0–1 year of related experience
• Basic computer skills (web-based systems navigation)
• Clear written & verbal English skills
• Professional, empathetic, service-oriented approach
• Collaborates effectively with staff and providers
• Stays calm, organized, and solution-focused under pressure
• Able to apply basic concepts in day-to-day tasks
• Primarily seated role
• Occasional standing/walking
• Light lifting (up to 10 lbs)

Nice To Haves

• Associate’s degree preferred
• 1+ year in healthcare, customer service, or hospitality

Responsibilities

• Greet and assist patients, visitors, and staff in person and by phone
• Provide clear directions, accurate information, and timely follow-up
• Create a welcoming, professional experience for everyone
• Collect and relay accurate patient information to providers
• Prepare schedules, records, and documents to quality standards
• Maintain strict confidentiality across all communication channels
• Handle check-in, registration, and demographic verification
• Confirm insurance details: prior authorizations, referrals, pre-certifications
• Collect co-payments and guide patients to the next steps in their visit
• Monitor patient flow and waiting areas
• Proactively resolve delays (late arrivals, schedule changes, etc.)
• Act as a liaison between patients and care teams
• Process patient check-out smoothly
• Schedule follow-ups, lab tests, and diagnostics
• Share educational materials as needed
• Enter visit billing tickets

Benefits

• Comprehensive compensation and benefits
• Help you achieve a healthy and balanced life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED