Practice Representative
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. The Practice Representative reports to the manager with input from assigned physicians, nurses and other health care providers. The role involves communicating with and assisting patients, other employees and the general public, providing accurate information, and taking complete and accurate information from patients/callers. Key duties include preparing schedules, medical records, and other documents, maintaining patient confidentiality, and performing check-in, registration, and verification of demographic and fiscal information. The representative also confirms prior authorizations, referrals, and pre-certifications, collects co-payments, directs patients, monitors patient flow, acts as a liaison, processes patient check-out, schedules follow-up appointments, provides educational materials, and enters visit billing tickets.
Requirements
- High School diploma or GED required
- 0-1 years related work experience required
- Basic familiarity with computers
- Ability to navigate at a basic level within web-based applications
Nice To Haves
- Associate's degree preferred
- One year experience in a healthcare or service/hospitality environment
Responsibilities
- Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person
- Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
- Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers
- Prepares schedules, medical records and other documents in accordance with quality standards
- Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
- Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems
- Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan
- Collects required co-payments according to standards
- Directs patients to next service area
- Monitors patients and visitors entering, waiting, and leaving the practice
- Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
- Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
- Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs
- Provides patient with any relevant educational materials as indicated
- Enters visit billing tickets
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
