Practice Patient Care Coordinator Urology - Full-time

Concord Hospital Health System•Concord, NH

5d•Onsite

About The Position

Under the general supervision of the Practice Administrator/ Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, scheduling, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service.

Requirements

High School degree or General Educational Development equivalency required
Must pass annual registration competency exam.
Demonstrated customer service ability to interact with the public, staff and patients preferred.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
Familiarity with medical terminology preferred.

Responsibilities

Performs a variety of clerical and data management functions in support of patient registration, scheduling, referral coordination, phone management and other patient care coordinator duties.
Serves as the primary access point for patients and their families.
Ensures patients receive timely, efficient, and compassionate customer service.