Practice Operations Manager
About The Position
Amae Health is seeking a Practice Operations Manager to lead the operational aspects of their Los Altos, CA clinic. This role involves partnering with the Clinic Director to drive service delivery, meet operational targets, and manage people, systems, and processes. The Practice Operations Manager will be responsible for training, coaching, and developing teams, ensuring best-in-class service and care. The role requires cross-functional collaboration with various departments like HR, Finance, and Technology, and an ability to adapt to change and learn new technologies. The ideal candidate is a "player/coach" with meticulous attention to detail and strong organizational skills, passionate about operational excellence in SMI care.
Requirements
- 5+ years running operations in a high-growth or high-intensity environment (healthcare, startup, multi-unit retail/hospitality, veterinary, or similar).
- Direct experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience.
- Track record of building or improving processes.
- Comfortable with change in a fast-evolving environment, including AI-based tools and systems.
- A growth mindset and ability to pick things up quickly.
- Experience with SMI or equally complex patient populations preferred.
- Bachelor's Degree preferred.
Nice To Haves
- Formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement.
Responsibilities
- Provide direct oversight of day-to-day clinic operations, including the clinical team's operations in collaboration with the Clinical Director.
- Maintain a clean, organized, and welcoming clinic space, adhering to brand guidelines.
- Partner with vendors and business associates, including building management, medical supply providers, cleaning services, and maintenance.
- Ensure regulatory compliance with the Joint Commission and other regulatory bodies by maintaining systems and documents.
- Oversee all schedules and templates to ensure consistent member experience, productive clinician schedules, and billing/regulatory compliance.
- Foster a proactive, adaptable, and engaged team environment.
- Hire, train, coach, and develop employees, promoting a culture of learning and continuous improvement.
- Manage daily care team schedules, PTO, and timecard approval.
- Collaborate with medical and clinical leadership.
- Facilitate a best-in-class member-centered experience according to "The Amae Way".
- Communicate with members and families regarding financial responsibilities and ensure timely payment and accurate record-keeping.
- Collaborate with Growth teams to onboard new members.
- Communicate regularly with colleagues across the clinic and organization to overcome obstacles and foster a collaborative culture.
- Monitor and drive Key Performance Indicators (KPIs) within practice operations.
- Maintain accurate and up-to-date data sources.
Benefits
- Base salary range for this role is $95,000–$115,000 per year + performance-based bonus opportunity.
- Comprehensive medical, dental, and vision coverage.
- Parental leave and programs built around well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
