Practice Office Manager - WUCA Purely Pediatrics

Purely Pediatrics • Town and Country, MO

1d • Onsite

About The Position

The Practice Office Manager directs practice activities, ensuring adherence to policies, procedures, and standard practices for smooth operation. This role serves as a liaison for staff, physicians, and the business office to ensure cohesive management. Key responsibilities include supervising and providing leadership to support and clinical staff (medical assistants, lab/x-ray technicians, nurses), managing personnel aspects like hiring, scheduling, performance reviews, and terminations. The manager also oversees onsite charge entry, copy collection, and acts as a working supervisor for front desk, medical records, and billing functions. They evaluate patient flow and office operations for efficiency and cost-effectiveness, implement quality improvement strategies, and interpret operational and clinical income data. The position involves collaborating with practice leaders on annual budgets and strategic planning, analyzing financial reports, and presenting key performance indicators monthly. The manager may also assist with internal and external marketing plans, website updates, and social media interactions. Annually, they review the practice compliance plan, ensure staff training and certifications are current, maintain patient confidentiality according to HIPAA, and work with IT vendors for equipment functionality. Additionally, they are responsible for inventory management, vendor relationships, and evaluating services needed for the practice.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (2 Years)

Nice To Haves

• Interpersonal Communication
• Leadership
• Oral Communications
• Organizing
• Physician Practice Management
• Solution Implementation
• Supervisory Management
• Written Communication

Responsibilities

• Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly.
• Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.
• Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.
• Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
• Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data: Identifies problems and organizes teams to develop and implement solutions, develops formal policy as necessary.
• Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers.
• Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly.
• May collaborate with marketing and clinical team to create and implement the practice’s internal and external marketing plan and develop programs and initiatives that enhance patient revenue.
• May oversee updates to the practice Web site and social media interactions.
• Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired.
• Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice.
• Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment.
• Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice.
• Performs other duties as required.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees