Practice Office Assistant - CADD Outpatient - Day/Eve

WellSpan Health•Lancaster, PA

1d•Onsite

About The Position

The Center for Autism and Developmental Disabilities (CADD) is a regional center of excellence serving patients and families in Central Pennsylvania. We have a multidisciplinary team with expertise in treating social, emotional, and behavioral issues affecting individuals with Autism Spectrum Disorder (ASD) and Intellectual Disability (ID). We offer center-based services including diagnostic evaluations, consultation, and ongoing treatment, as well as community-based services like Applied Behavior Analysis (ABA) for adults. CADD clients often face challenges beyond developmental disabilities, including anxiety, ADHD, depression, OCD, social skills deficits, interpersonal relationship issues, and family/caregiver support needs. WellSpan Health is committed to diversity, equity, and inclusion, striving to create a welcoming, respectful, and valued environment for all. We are an Equal Opportunity Employer and maintain a tobacco-free/nicotine-free hiring policy.

Requirements

Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience Required
Less than 1 year Relevant experience Required
Medical terminology within 180 days Preferred

Nice To Haves

Excellent interpersonal/communications skills.
Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
Computer skills to include typing.

Responsibilities

Answers telephones, routes callers, takes messages and provides routine information to callers.
Greets and registers patients in accordance with established policies and procedures.
Schedules patient appointments within established parameters.
Performs various duties for effective check-in and check-out of patients.
Prepares schedules and encounter forms for daily visits.
Handles walk in patients in the appropriate manner.
Ensures that Race, Ethnicity and Language is documented as appropriate.
Processes patient charge and collects copays and deductibles.
Performs various tasks related to end of day batch control, cash drawer etc.
Enters and/or retrieves data from established computer files.
Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
Researches billing questions and problems for patients with centralized billing service.
Types various notes, letters, memos and reports, as needed.
Proofs materials for errors.
Complies with all HIPAA rules and regulations.
Processes mail including scanning and tasking if applicable.
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Complies with missed appointment policy (Admin 104).
Supports Quality initiatives as determined by individual clinic site.
Completes required education and competencies in a timely manner.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Establishes and maintains files and records on an ongoing basis.