Practice Manager

Ellis Medicine • Clifton Park, NY

3d • Onsite

About The Position

This position will support our Neurology and Neurosurgery offices in Schenectady. The Practice Manager is responsible for the overall leadership, administration, and operational management of the assigned practices. This position oversees daily clinic operations, staff performance, provider support, patient satisfaction, regulatory compliance, financial stewardship, and quality initiatives. The Practice Manager collaborates with physicians, advanced practice providers, clinical staff, and organizational leadership to ensure efficient workflows, exceptional patient care, and achievement of departmental goals. The role requires strong leadership skills, operational expertise, and the ability to foster a positive, patient-centered culture while supporting the mission and strategic objectives of Ellis Medicine.

Requirements

• Associate's Degree required.
• Minimum of three (3) years of healthcare or physician practice management experience required.
• Previous supervisory or leadership experience required.
• Knowledge of ambulatory care operations and healthcare regulations.
• Strong leadership, organizational, and interpersonal skills.
• Proficiency with Electronic Medical Record (EMR) systems.
• Proficiency with Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to exceptional customer service and patient satisfaction.

Nice To Haves

• Bachelor's Degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred.
• Specialty practice management experience preferred.

Responsibilities

• Direct and oversee the daily operations of the Pulmonary Medicine practice to ensure efficient, high-quality patient care.
• Monitor patient flow, appointment scheduling, provider templates, and access metrics to optimize operational performance.
• Develop, implement, and maintain administrative and clinical workflows that support patient-centered care.
• Identify opportunities for process improvement and implement operational efficiencies.
• Ensure adequate staffing levels and effective resource allocation to meet patient and organizational needs.
• Recruit, onboard, train, supervise, and evaluate clinical and administrative staff.
• Foster a collaborative and professional work environment that promotes employee engagement and accountability.
• Conduct performance evaluations, provide coaching, and implement corrective actions when necessary.
• Ensure staff compliance with organizational policies, procedures, and regulatory requirements.
• Coordinate and facilitate staff meetings, education, and professional development activities.
• Assist in the development and management of departmental budgets.
• Monitor productivity, expenses, staffing levels, and resource utilization.
• Review operational and financial performance indicators and implement corrective action plans as needed.
• Collaborate with organizational leadership regarding capital expenditures, staffing plans, and strategic growth opportunities.
• Support revenue cycle initiatives including charge capture, billing processes, and reimbursement optimization.
• Ensure compliance with federal, state, local, and organizational regulations, policies, and standards.
• Support quality improvement initiatives and patient safety programs.
• Monitor key performance indicators, patient satisfaction scores, and quality outcomes.
• Maintain readiness for audits, accreditation reviews, and regulatory inspections.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Partner with physicians and advanced practice providers to support operational objectives and practice growth.
• Serve as a liaison between providers, staff, and leadership.
• Address patient concerns and complaints in a timely and professional manner.
• Promote exceptional customer service and a positive patient experience.
• Support provider recruitment, onboarding, scheduling, and retention efforts.

Benefits

• Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree