Practice Manager

Fair Haven Community Health Care•New Haven, CT

21d•Onsite

About The Position

Fair Haven Community Health Care (FHCHC) is seeking a Practice Manager to provide leadership, management, and oversight of the practice operations of one or more of their health center locations. This role is responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction. FHCHC has been an innovative and vibrant community health center for over 54 years, serving multiple generations with over 165,000 office visits across 21 locations. They are dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of insurance status or ability to pay, and are committed to prioritizing patient needs as they expand their reach to underserved areas. Their mission is to enhance the health and social well-being of the communities they serve through equitable, high-quality, and culturally responsive patient-centered care.

Requirements

Bachelor's degree required; equivalent experience may be considered.
Three or more years progressive management experience in a medical practice or integrated health system.
Strong knowledge of healthcare operations, scheduling systems, and staffing protocols.
Demonstrated skills in implementing process improvements to enhance access and streamline workflows.
Excellent leadership, organizational, and communication skills.
Proficiency in healthcare management software and scheduling tools.
Epic experience is required.
Familiarity with regulatory requirements and best practices in patient access management.
Excellent interpersonal, communication, and collaboration skills.
Commitment to FHCHC’s vision, mission, and values.

Responsibilities

Serve as the primary point of contact for site operations and day-to-day challenges.
Manage patient access teams to ensure efficient appointment scheduling and registration processes.
Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
Design and oversee scheduling templates to optimize clinician and staff utilization.
Monitor and adjust schedules to ensure full usage of resources.
Ensure adequate clinical and support staffing levels during extended hours of operation.
Coordinate with clinical teams to maintain seamless care delivery during all shifts.
Implement contingency plans to address staffing shortages or unexpected changes.
Monitor key performance indicators (KPIs) related to patient access, such as appointment availability.
Implement strategies to improve patient flow and minimize wait times.
Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff.
Proactively solve problems, administrative issues, or patient complaints in a timely manner.
Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
Use data insights to identify areas for improvement and implement solutions.
Participate in additional special projects and other duties as assigned.