Practice Manager

Webster Dental Care•Berwyn, IL

10d•Onsite

About The Position

Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North neighborhood in Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology. The Practice Manager is responsible for administering the day-to-day activities and operations of the office including patient and employee relations, recruitment and terminations, team management, marketing and communication efforts, ensuring regulatory compliance, staff training and motivation.

Requirements

3+ years of dental office management experience
Knowledge of Eaglesoft
Proficient in Microsoft Suite
Excellent leadership skills and ability to motivate team
Excellent organizational skills, customer service, and multi-tasking ability
Strong written and verbal communication skills

Nice To Haves

Bachelor’s degree from an accredited university
Experience managing 10+ people

Responsibilities

Administer the day-to-day activities and operations of the office including patient and employee relations, recruitment and terminations, team management, marketing and communication efforts, ensuring regulatory compliance, staff training and motivation.
Commit to developing your team by promoting an environment of continuous learning by providing training, coaching, mentorship, etc to new and existing employees.
Recruit, train, or terminate employees as needed.
Handle patient billing, insurance claims, and accounts receivable.
Record and manage transactions daily, weekly, and monthly for accurate bookkeeping.
Ensure invoices are sent to the proper department for timely payment submissions.
Schedule preventative services for any equipment that may require it.
Ensure any broken equipment is repaired in a timely manner.
Maintain a log of any/all maintenance and or repairs.
Provide respectful conflict resolution, de-escalation, financial transparency and advocacy.
Build and maintain a friendly relationship with patients and their families.
Explain billing questions by reading a ledger.
Maintain OSHA and HIPAA industry standards.
Know and follow the Illinois State Dental Society guidelines.
Help or arrange training for your team if needed (CPR, CE's, lunch-n-learn's for new software or equipment, etc).