Practice Manager Primary Care AHN/Optum - Whiteland, IN

UnitedHealth Group•Whiteland, IN

2d•$60,200 - $107,400•Onsite

About The Position

Explore opportunities with American Health Network (AHN), part of the Optum family of businesses. Here, you’ll be part of a team that offers quality, affordable care that’s backed by a global organization, committed to improving the lives of those we serve. We operate in over 70 medical offices in Indiana and Ohio with 1,200 employees. Our markets are continuing to grow and we’re looking for talented individuals who share our passion for quality care to join our team in provider or office positions. As a health-focused organization, we will empower you with resources that support your work-life flexibility as well as your physical, emotional and financial well-being. This is an opportunity to join a team that helps people feel their best and a chance to discover the meaning behind Caring. Connecting. Growing together. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. re beginning employment.

Requirements

3+ years of healthcare administration experience, including 1 year of supervisory experience
Computer literacy with knowledge of and skills with tools used in Healthcare Operations: EHR, Practice Management Systems, Clinic Operations and related systems
Knowledge of current medical terminology in order to communicate with physicians, staff, and patients
Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public
Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
Ability to develop and maintain effective relationships with staff, Senior Management, patients, vendors, payers and public
Ability to anticipate and react calmly to emergency situations
Ability to work with mathematical concepts such as probability and statistical inference; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to make independent decisions and delegate responsibility and duties
Ability to follow direction
Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
Ability to handle multiple tasks simultaneously

Responsibilities

Maintains an orderly and efficient office routine
Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
Maintains accurate records and files pertaining to staff schedules; maintains personnel records in coordination with Human Resources
Coordinates benefits enrollment with Human Resources
Collects and distributes OSHA room-cleaning schedules; conducts OSHA testing for all employees
Reviews statements, invoices, receipts, and charges
Inventories, orders, and stocks medical and office supplies
Manages time reporting and other changes affecting payroll
Provides coverage as needed or on a regular basis
Answers patient calls and responds to patient e-mails
Aligns people and projects to achieve initiatives
Works with direct reports to develop goals and objectives
Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives
Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences
Ensures employees are treated in a fair and equitable manner
Complies with all EEO obligations and responsibilities
Develops staff through coaching, mentoring, rewarding, training, and guiding
Empowers employees and recognizes and rewards their contributions
Surrounds self with highly capable people
Manages employee issues and resolves grievances
Interviews, hires, and orients direct reports utilizing all support tools provided by organization
Completes performance evaluations for direct reports on a timely basis
Consults with Human Resources to determine if disciplinary or termination meetings are needed
Conducts disciplinary and termination meetings after consulting with Human Resources
Assists all staff in interpretation of policies and procedures
Assesses current and future staffing needs based on organizational goals
Utilizes compensation data provided by Human Resources
Maintains a broad understanding of the principles of financial management – uses cost-benefit thinking to set priorities
Monitors all financial expenditures
Identifies / implements cost-effective approaches
Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes
Supports and implements organizational technology changes
Ensures quality of work performed by direct reports in area(s) of responsibility
Commits to a focus on continuous improvement of workflow processes and procedures
Attends meetings and participates on committees as needed
Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
Performs other related duties and responsibilities as directed