Practice Manager - Flatbush Junction, 18th Ave, & Prospect Park South

Summit Health CityMD•Brooklyn, NY

18d•$85,000 - $95,000•Onsite

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD, and Starling Physicians . When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. This position oversees 3 locations: Flatbush Junction ( 2125 Nostrand Ave, Brooklyn, NY 11210 ), 18th Ave ( 6502 18th Ave Suite 101, Brooklyn, NY 11204 ), and Prospect Park South ( 874 Flatbush Ave, Brooklyn, NY 11226). The Practice Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of multiple sites while mentoring and training other supervisors and staff. Essentially, a Practice Manager is accountable for delivering a(n): Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease. Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs. Exceptional collaboration with team to support the company’s mission. Providing outstanding mentorship and training to newly hired site staff.

Requirements

4-6 years of management experience (urgent care, medical practice, hospital, with multiple-site responsibility preferred
Bachelor’s Degree in Business Management or other applicable degree preferred (will consider relevant management experience in lieu of degree)
Has an entrepreneurial spirit and takes a proactive approach to business operations
Exceptional patient/customer service skills
Must exhibit passion for outstanding results and compassion for those we work with and serve
Ability to successfully multitask and manage time efficiently and effectively while paying close attention to detail
Ability to work in a fast-paced/ever-changing environment and have the ability to affect change
Strong computer skills (knowledge of a PC, Microsoft Office programs)
Ability to work well in a team environment and be able to navigate through situations and tasks that are outside of straightforward policy and protocol
Excellent leadership qualities to include exceptional communication skills both verbal and written
Basic Life Support (BLS) certification required at time of hire

Nice To Haves

Bilingual a plus

Responsibilities

Site Management Scheduling the supervisors, front desk, scribes, medical assistants, and x-ray technologist for the site (provider staff scheduling is not done by the managers) including operational, PTO, and Payroll hours
Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Director of Operations
Understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
Managing openings and closings for all sites within this Manager’s scope of responsibility through coordination of the site level staff
Managing the operations of the site to including the following: Bank Deposits Patient wait time NPS Facilities management Patient follow up DOH compliance
Monitoring patient flow, managing ongoing daily front and back-office operations.
Ordering supplies and routinely testing equipment for quality assurance.
Interacting with all major vendors, sales representatives, and other visitors to the site
Liaising with patients to discuss any concerns regarding their visit
Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines
Inspecting facility for any structural, cosmetic or operational repairs
Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues in partnership with the on-site management
Analyzing and reporting on various business metrics such as, but not limited to wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.
Creating action plans based on various metrics in an effort to drive change
Managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards
Practice Manager will have direct management of Supervisors
Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice
Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times, by all employees
Ensuring all formal performance reviews of all staff (other than physicians) are completed
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed
Holding departmental meetings and on-site training sessions as needed
Providing mentorship to new Supervisors as appropriate