Executive Director/Practice Manager

Haven Women's Health and Birth Center•Cary, NC

8d•$60,000 - $80,000•Onsite

About The Position

This role is responsible for the financial health of the practice, HR and compliance, and the internal systems that allow our clinical team to do their best work. You will work closely with ownership and serve as a key communications bridge between the operational and leadership sides of the practice. It is a varied role that calls for someone who is detail-oriented, financially literate, and comfortable owning a broad scope of responsibility.

Requirements

Experience managing operations in a healthcare setting, with a preference for women's health or birth or birth-related environments
Strong financial background, including accounts payable and receivable, billing review, and experience with QuickBooks or similar software
Familiarity with EHR or practice management systems
HR generalist experience, including hiring, onboarding, benefits, payroll, and compliance
Clear and organized communicator who can work comfortably with ownership, clinical staff, and outside vendors

Nice To Haves

Direct experience with ClientCare is a plus
Familiarity with HIPAA, AABC/CABC standards, or similar healthcare compliance frameworks is a strong plus

Responsibilities

Serve as the primary communications link between the operational team and ownership, keeping leadership informed on business and financial matters
Provide direction and support to the Client Experience Lead, and other support staff, including performance tracking and regular check-ins
Develop and propose process improvements; implement approved changes and maintain accountability to established standards
Coordinate monthly leadership meetings, including agenda preparation and distribution
Manage facilities, work orders, and shared scheduling responsibilities alongside the front office
Oversee accounts payable and receivable and ensure bills are paid on time
Review billing before it goes out, verifying that all required fields are complete and billing codes are accurate
Keep financial records organized and current; coordinate with bookkeeping and accounting
Track the practice budget and prepare financial reporting for ownership
Manage hiring coordination, onboarding, and employee off-boarding
Maintain employee files, certifications, licenses, and malpractice coverage documentation in BambooHR
Administer benefits and coordinate payroll and PTO to ensure ongoing HR compliance
Develop and maintain internal policies covering HIPAA, labor requirements, and practice procedures
Ensure compliance with AABC and CABC regulations, including postpartum feedback surveys
Own the ClientCare practice management system, including training, updates, and schedule accuracy
Identify and implement systems improvements to address operational pain points
Develop and maintain standard operating procedures and process documentation
Manage vendor relationships across IT, billing, benefits, and facilities
Provide front-desk, phone, and scheduling coverage as needed to support the team and client continuity