Practice Manager

West Side Dental•City of Syracuse, NY

10d•Hybrid

About The Position

The Practice Manager serves as the operational leader of the dental practice, responsible for day-to-day operations, financial performance, and team development. This role works closely with providers and clinical staff to ensure high-quality patient care while delivering an exceptional patient experience. The Practice Manager owns the practice P&L, develops and leads a high-performing team, and partners with regional leadership to achieve practice goals. Success in this role is rooted in patient centered and people-centered leadership by building strong relationships, showing initiative, actively listening, and problem-solving to create a remarkable experience of care for both patients and team members.

Requirements

3+ years of healthcare, dental, or multi-site operations experience required.
Proven experience managing a P&L and leading a team.
Strong leadership and people development skills.
Excellent communication, organization, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel between locations and for events.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.

Responsibilities

Lead, coach, and develop the practice team to foster a collaborative, high-performing environment.
Oversee daily operations to ensure efficiency and adherence to our standards.
Manage onboarding, training, development, and offboarding processes for team members.
Manage payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests, while serving as the first point of contact to answer questions and troubleshoot employee issues.
Conduct 30/60/90-day and annual reviews, hygiene check-ins, and coaching conversations; address performance concerns through corrective action and conflict resolution.
Leads recruitment efforts by interviewing candidates, making hiring decisions, and assessing when new or replacement positions are needed to support practice operations.
Fosters open communication and collaboration within the practice team, ensuring staff stay informed on all company updates, actively championing change and new initiatives, and modeling a positive, engaged leadership presence.
Own and manage the practice P&L to financial goals, including revenue, expenses, and profitability.
Analyze performance data and implement strategies to improve production, collections, and patient flow.
Supports doctor communication by assisting with clinical operations and troubleshooting operational questions and concerns, ensuring alignment between providers and practice management.
Support provider onboarding, engagement, and retention initiatives.
Ensure compliance with regulatory, safety, and operational standards.
Manage scheduling, confirmations, and follow-ups to optimize appointment flow and patient satisfaction.
Supports treatment coordination, financial conversations, and patient follow-ups, while providing backup coverage for Patient Coordinators.
Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur.
Partner with billing/insurance teams to ensure accurate claims and collections.
Monitor KPIs and financial reports to drive efficiency and profitability.
Manage vendor relationships and support seamless integration of outsourced services.
Champion a patient-first culture and ensure clear communication on treatment, payment, and follow-up.
Foster strong, trusting relationships with patients and staff by promoting open communication, empathy, and a supportive practice culture.
Apply thoughtful problem-solving to resolve challenges efficiently while maintaining a calm, professional, and solution-focused approach.
Engage in active listening to understand and address patient and team concerns, ensuring a responsive and people-centered environment.
Proactively manage patient feedback to drive service improvement.
Work closely with HR, Finance, Marketing, and Revenue Cycle teams to implement company initiatives.
Collaborates with Practice Manager peers to innovate, problem-solve, and share best practices, driving change that prioritizes both patient and employee experience
Attends/participates in meetings, seminars, conferences, continuing education, and other company events as needed. Promote CE classes.
Additional responsibilities as assigned to support team development and practice operations.