Practice Manager

Atlantic Vision Partners•Richmond, VA

18d•$48,000 - $59,000•Hybrid

About The Position

AVP•SEES Group is a large eye care network seeking a Practice Manager to oversee the overall operation of the practice, including financial, quality, and technical requirements. The role involves managing the clinic operating budget, setting goals, and implementing continuous improvement plans. The Practice Manager is responsible for marketing activities to ensure patient flow, communicating with physician partners, and planning clinical services to meet patient needs according to AVP professional standards. Adherence to regulatory compliance policies and procedures is essential. The position involves developing and evaluating methods for efficient use of resources, monitoring department costs, and recommending capital equipment acquisitions. Collaboration with AVP on HR duties, including job postings, interviews, applicant responses, personnel files, and performance evaluations, is a key aspect of the role. The Practice Manager will also coordinate communication with physician partners, prepare management presentations, track operational metrics, manage inventory requisitions, develop marketing materials, plan physician and investor meetings, and handle travel arrangements and expense reports. Safety guidelines and patient confidentiality in accordance with HIPAA are to be maintained. The role serves as the primary liaison between physician partners, the practice, and AVP, and involves developing relationships with local optometrists and referring agents. Evaluating clinic activities to ensure patient care, staff relations, and service efficiency is crucial. Additionally, the Practice Manager will provide leadership, coaching, and mentoring to staff, manage orientation and termination protocols, implement AVP corporate policies, assist with staff development, and administer disciplinary actions as necessary. Onboarding new physicians and allied health professionals, approving payroll hours, assessing patient flows, and championing communication huddles and meetings are also responsibilities. Partnering with leadership on strategic, financial, and tactical plans, managing front office operations with the RCM, preparing financial reconciliations, and assisting with business development and financial reporting are integral to the role. Garnering partnerships with physicians and allied health staff, and assisting with supply management and equipment maintenance are also expected.

Requirements

Extensive managerial experience is required, preferably within the health care industry, preferably ophthalmology.
A minimum of 5 years of work experience, and a bachelor's degree in management or healthcare.
Working knowledge of standard accounting principles and have budgetary experience
Working knowledge of computers. Prior Experience with a fully integrated medical office software package
Experience in negotiating general business contracts.
Knowledge of medical practices, terminology, and reimbursement policies.
Strong leadership and business operations experience required
Dependable transportation required to travel to other offices as required
Must be flexible with traveling to various locations.
Ability to pay attention to detail
Ability to maintain confidentiality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments
Dresses appropriately and is well groomed
Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
Excellent verbal communication skills
Annual compliance training is required.
Compliance with HIPAA, OSHA, and company policies is required.
Background screening may be required based on position.
Drug screening may be required based on position and location.

Nice To Haves

An MBA and/or Six Sigma Certification is preferred.

Responsibilities

Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.
Formulate and manage clinic operating budget, center goals and objectives, and all continuous improvement plans and activities.
Responsible for creating and managing marketing activities within the marketplace to ensure a consistent flow of patients to the center.
Communicate to all physician partners consistently and address all partnership concerns promptly.
Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.
Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.
Develop, implement, and evaluate methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.
Monitor and control department costs to maintain expenditures within allocations
Recommend acquisition of capital equipment.
Work closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.
Coordinate direct communication with all new and potential physician partners as directed.
Coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.
Prepare management presentations as appropriate.
Track and publish operational metrics and weekly flash data for clinical operations.
Consolidate inventory requisition process and integrate with AVP.
Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.
Plan and organize physician and investor meetings.
Make travel arrangements and coordinate travel schedules as needed.
Arrange clinic participation in local regional or national events or conventions as needed.
Prepare expense reports and submit them to AVP within 30 days of expense date.
Follows safety guidelines set internally and via OSHA for self, patients, visitors and employees.
Maintains patient confidentiality in accordance with HIPAA and practice policy.
Primary liaison between physician partner, practice, and AVP.
Develops a good working relationship with local optometrists and other referring agents to help coordinate care.
Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.
Other duties as assigned by management.
Friendly and professional greeting of all patients, and visitors.
Provide effective leadership, coaching, counseling, evaluating and mentoring staff to identify and implement opportunities for development and talent retention.
Maintains employee orientation and termination protocols implemented by AVP HR.
Implements AVP corporate policies and procedures and ensures staff compliance.
Assist staff with individual development plans and opportunities.
Counsel and/or administer disciplinary action to employees as necessary in line with AVP policies.
Assist with onboarding of new physicians and allied health professionals into the practice by instituting an organized orientation schedule.
Assure Team Leads and Managers approve complete and accurate payroll hours in a timely fashion.
Assess patient flows in the Clinic and ASC and makes recommendations to improve based on observations and available resources.
Champion practice morning communication huddles, weekly and monthly staff meetings.
Partner with the CFO and VP of Operations to develop strategic, financial and tactical plans and objectives for the practice to meet outline objectives.
Work with the RCM to assist in managing the front office operations to maximize patient satisfaction, collection of payments, and customer service efforts.
Prepare daily financial and insurance reconciliations.
Assist leadership with business development including outreach efforts, networking, community activities, marketing strategy development and website enhancements and advertising by visiting area practices to help cultivate a strong referral network in the community.
Assist leadership with financial reporting, budgeting, audits and patient accounts activities as necessary.
Garner partnerships with physicians and allied health staff to deliver practice goals, efficient communications and developing protocols to ensure practice needs are being met.
Assist Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment.