Practice Manager

Axia Women's Health • Schuylkill Township, PA

6d • Onsite

About The Position

The Practice Manager is responsible for overseeing the day-to-day clinical and business operations of a multi-provider women's healthcare practice. This role leads both clinical and administrative teams, drives operational performance, ensures an exceptional patient experience, and supports strategic growth initiatives. The Practice Manager partners closely with providers, corporate support teams, and external stakeholders to optimize workflows, manage budgets, improve key performance indicators, maintain regulatory compliance, and foster a positive colleague experience across one or more practice locations. The ideal candidate is a hands-on healthcare leader with experience managing physician practices, leading teams, and delivering operational excellence in a fast-paced medical environment.

Requirements

• Proven ability to manage and motivate a diverse team of professionals.
• Excellent organizational, leadership, and interpersonal skills.
• Excellent verbal and written communication.
• Demonstrated ability to establish and maintain effective working relationships with personnel across various facilities as well as external entities.
• Strong Knowledge of Microsoft Office Suite
• Ability to adapt to changes in the healthcare industry and stay updated on current trends and practices.
• 4-year degree from an accredited college in business, healthcare, or related field preferred or 2-4 years in a related field.
• 1-3 years of experience managing a high-volume practice, OB/GYN or Fertility specialty, preferred.
• Experience managing a multi-site practice.
• Experience managing 1-15 colleagues.
• Knowledge of electronic billing process and medical insurance.
• Experience with electronic health records (EHR) systems and healthcare information technology (eCw preferred).

Nice To Haves

• 4-year degree from an accredited college in business, healthcare, or related field preferred
• 1-3 years of experience managing a high-volume practice, OB/GYN or Fertility specialty, preferred.
• Experience with eCw preferred.

Responsibilities

• Directing, supervising, and coordinating the overall clinical and business operations for the Care Center.
• Directly oversees 1 care center with up to 3 locations.
• Participates in the strategic growth plan for Care Center. Assist in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability.
• Collaborate with clinical staff to develop and implement quality improvement initiatives, ensuring that the practice delivers high-quality healthcare services and meets or exceeds industry standards.
• Drives achievement of operational KPIs (front end denials, productivity increases, etc.)
• Leverages data (tableau) to support care center decision making.
• Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners, presents concerns with plans for resolution.
• Leads or participates in MSO or regional based initiatives or programs.
• Develops, documents, implements care center workflows to optimize operational efficiencies in collaboration with MSO supports.
• Supervises startup of new programs and revenue streams at the Care Center
• Facilitates ROI on potential revenue opportunities or expansion.
• Oversight for the patient experience, drives improvement and action planning.
• Escalation and management of patient complaints
• Ensures adherence to cash management processes including weekly deposits being completed.
• Manages expenses in accordance with set budgets (clinical and non-clinical), makes recommendations for saving opportunities.
• Provides oversight for all spending (office supply, medical supply, etc.)
• Ensures POs are accurate in Coupa.
• Works closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials.
• Liaison with referring practices.
• Manages compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH)
• Oversight of colleague experience, driving achievement of colleague satisfaction targets.
• Drives the colleague lifecycle (recruitment through separation)
• Implements staff recognition programs.
• Performance Management
• Interprets policies, objectives and operational procedures.
• Oversees provider support including scheduling, on call scheduling, reimbursement, PTO, etc..
• Provider/physician credentialing
• Coordination with lead physician on care center matters.
• Facilitates any needs that arise with Labor & Delivery or other departments at affiliate hospital.
• Facility maintenance/equipment
• Travel required 20% of the time.
• This role is an on-site position.

Benefits

• Full time benefit-eligibility beginning the first of the month after hire
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree