Practice Manager

Carolinas Center for Oral & Facial Surgery•Concord, NC

10d

About The Position

The Practice Manager (PM) is responsible for partnering with the Regional Director of Operations, doctors, Chief Operating Officer (COO), and support services to establish and maintain a successful team. The PM will work in conjunction with the Doctor on clinical aspects of the practice, clinical practices, and hiring/firing of clinical personnel.

Requirements

High School Diploma or equivalent required
5 years leadership/management experience with direct customer/patient contact
5-7 years experience in a professional environment
Demonstrated problem solver and self-directed
High degree of professionalism and professional image
Strong and effective communication skills
Positive attitude, change advocate, lead by example, coachable
Independent decision-making skills, sound judgment
Excellent organization and multi-tasking skills
Travel as required

Nice To Haves

Bachelor's Degree strongly preferred

Responsibilities

Assist in the timely and successful resolution of non-clinical patient complaints, concerns, and questions, referring clinical aspects to the treating provider.
Partner with Human Resources to develop and deliver periodic performance evaluations for all staff, with provider oversight for clinical staff.
Model company standard protocols and practices, supporting the company's mission, vision, and values.
Organize monthly meetings with providers to facilitate the resolution of concerns.
Understand business responsibilities and key performance metrics, forecast results, and ensure budgets and production expectations are met or exceeded.
Ensure bank deposits are protected and made timely, and monitor petty cash funds.
Follow HIPAA policies and procedures and other applicable privacy and security policies.
Support patient flow and maximize payroll hours by effectively scheduling staff.
Provide oversight for the partner/doctor managed care component (scheduling, fee schedules, collections, etc.).
Partner with Human Resources to hire quality talent and develop methods to retain key talent and reduce turnover.
Ensure staff is trained and current on processes, policies, and procedures.
Facilitate regular staff meetings and daily a.m. huddles to foster communication and development.
Complete and forward HR and payroll related documents accurately and timely.
Partner with leadership to develop corrective action/performance improvement plans for team members.
Participate in local marketing efforts, including Chamber of Commerce, referral outreach, and job/health fairs.
Follow OSHA safety standards and perform quarterly quality checks.
Perform additional tasks as assigned to achieve company goals.
Attend and engage in all Leadership meetings and scheduled trainings.
Manage reports and key performance indicators (KPI) to reach strategic financial and operational goals.
Be integral in creating capital equipment budget and requests with supporting documentation.
Collaborate and support with other leaders to achieve company goals.