Practice Manager (20/20 Vision Associates Optometry)

VSP Ventures Optometric Solutions LLC•Riverside, CA

6d•$70,304 - $75,750•Onsite

About The Position

Drive the business by leading, initiating and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.

Requirements

Bachelor’s degree in related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Nice To Haves

Optical experience preferred

Responsibilities

Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals
Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
Responsible for interviewing, hiring, and training new staff
Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
Analyze financial data including revenue, expenses, and budgets
Control and manage expenses to budget as it relates to products, inventory and payroll management
Work on special projects and perform other related duties as assigned or requested