Practice Manager

Upperline Health•Altamonte Springs, FL

6d•Onsite

About The Position

The Practice Manager will lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and the broader care team. This role owns the clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business. Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover. The Practice Manager is responsible for daily coverage in clinic and working to staff the clinic appropriately. They will also be responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients. This role requires solving operational problems in the moment and responding quickly to providers, clinic staff, and other care team members. The Practice Manager will lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for the clinic. Maintaining a strong positive culture throughout the clinic, building trust and respect within a clinic environment, and making timely and high-quality decisions are essential. Regular data reporting to operational leadership is also required.

Requirements

Direct management experience over a clinic team.
Proven experience leading and influencing a diverse group of stakeholders.
Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
Excellent written and oral communication skills.
Excellent computer skills and strong knowledge of medical terminology.

Nice To Haves

Healthcare management experience is preferred.
Previous experience working in an EMR – athenahealth EMR is a plus.

Responsibilities

Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
Build effective teams through partnership with providers and clinic staff.
Recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
Responsible for daily coverage in clinic and working to staff the clinic appropriately.
Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
Make timely and high-quality decisions.
Regular data reporting to operational leadership.