Practice Manager – Child and Adolescent Psychiatry

Family & Children's Services Career Center•Norman, OK

2d•Onsite

About The Position

The Practice Manager will oversee the daily operations of the outpatient psychiatry clinic, ensuring efficient workflows and service delivery. This role involves developing and implementing operational policies, managing clinic schedules, provider templates, room utilization, and patient flow. The Practice Manager will monitor key performance indicators (KPIs) such as access to care, appointment utilization, no-show rates, provider productivity, and patient satisfaction. They will coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff, fostering a positive, collaborative, and patient-centered work environment. The role also includes conducting performance evaluations, developing staffing schedules, promoting employee engagement and professional development, and addressing patient and family concerns. Additionally, the Practice Manager will implement initiatives to improve access and communication, ensure HIPAA compliance, support quality improvement and patient safety programs, and assist with provider onboarding and operational needs. Collaboration with IT to resolve issues and support for business development and strategic planning are also key aspects of this position.

Requirements

Must be a high school graduate or have HS equivalent.
Must be able to demonstrate basic proficiency with Microsoft office software.
Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or related field preferred.
Preference given to individuals with 2 or more years of supervisory and administrative experience, particularly in healthcare environment.

Responsibilities

Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery.
Develop, implement, and monitor operational policies, procedures, and best practices.
Manage clinic schedules, provider templates, room utilization, and patient flow.
Monitor key performance indicators (KPIs) including access to care, appointment utilization, no show rates, provider productivity, and patient satisfaction.
Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable.
Foster a positive, collaborative, and patient-centered work environment.
Conduct performance evaluations and implement performance improvement plans when necessary.
Develop staffing schedules and ensure adequate coverage.
Promote employee engagement, retention, and professional development.
Promote a welcoming, compassionate environment for children, adolescents, and families.
Address patient and family concerns, complaints, and service recovery activities.
Implement initiatives to improve access, communication, and overall patient satisfaction.
Ensure confidentiality and compliance with HIPAA regulations.
Ensure compliance with federal, state, local, and accreditation requirements.
Support quality improvement initiatives and patient safety programs.
Participate in audits and corrective action planning as needed.
Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff in achieving productivity and quality goals.
Assist with provider onboarding, credentialing, scheduling, and operational needs.
Facilitate communication between providers and administrative teams.
Identify opportunities to improve provider efficiency and reduce administrative burden.
Collaborate with IT to resolve operational issues.
Support business development and growth initiatives.
Participate in strategic planning and service line expansion efforts.