Practice Manager, Huntington, New York

Suveto•Huntington, NY

3d•Onsite

About The Position

Dix Hills Animal Hospital is looking for a fulltime Practice Manager. Dix Hills, part of the Suveto network of hospitals, is a full-service veterinary hospital. We are located in the Huntington, New York. This is a role for someone who sees leadership as a responsibility, not just a title. As practice manager, you’ll be the operational and cultural heart of our hospital — shaping the environment our team works in, the experience our clients have, and the standards of care our patients receive. You’ll have real ownership here. We’re looking for someone who brings their own perspective, asks hard questions, and isn’t content to simply maintain the status quo. At the same time, you won’t be doing it in isolation — this role comes with genuine support and a team that’s invested in getting it right alongside you. You’ll also be visible and present — on the floor alongside your team, not just behind a desk — because we believe the best leaders lead from the front.

Requirements

5+ years in medical or service operations management
Demonstrated P&L responsibility
Bachelor’s degree and/or practice management experience
High EQ, budgeting, HR, vendor management, team development
Comfortable working independently and collaboratively depending on what the moment calls for
Strong emotional intelligence and the ability to navigate difficult conversations with care
Proficiency with technology platforms — practice management systems, scheduling, HR tools, project management software, and expense reporting
Ability to lift patients and carry up to 25 lbs; able to lift over 25 lbs with assistance
Comfortable on your feet — this role involves extended periods of standing and moving through the hospital
At ease in a busy, sometimes noisy environment

Responsibilities

Lead the full hiring process — from recruiting and interviewing through onboarding — and build a team that reflects the culture we’re working to create
Conduct bi-annual performance conversations using a structured framework, focused on growth and goal-setting rather than just evaluation
Coach and develop your APM and department heads — invest in their growth and give them room to lead
Build onboarding and training programs that go beyond clinical skills, incorporating emotional intelligence, communication, and conflict resolution
Create and maintain continuing education opportunities for all paraprofessional staff
Be genuinely available to your team — listen to their concerns, encourage independent thinking, and help them solve problems collaboratively
Support your team through conflict with care and fairness, helping all parties grow through the experience
Facilitate staff and leadership meetings that are focused, productive, and worth people’s time
Use SMART goals to keep projects on track and give the team a clear picture of progress
Be present on the floor — lead by example and pitch in wherever the team needs you
Set and uphold high standards of client service and patient care, with a coaching mindset rather than a purely corrective one
Help staff develop their phone skills and ability to convert inquiries into visits — this is a meaningful part of how we serve clients well
Serve as the bridge between reception and treatment, keeping the flow of the day smooth and the experience consistent
Develop and maintain protocols and SOPs that support consistent, high-quality care across the team
Handle client concerns thoughtfully and professionally, using feedback as an opportunity to improve
Assist with treatment plan conversations and offer real-time support to staff as needed
Collaborate on marketing programs that grow the practice and strengthen our community presence
Use KPIs and financial data to keep the practice on track — meeting revenue goals, managing costs, and identifying opportunities to grow
Own the P&L and review financial performance regularly with an eye toward both short-term adjustments and long-term health
Oversee daily deposit preparation and ensure accurate, timely processing
Manage expenditures responsibly within practice guidelines and seek appropriate approval when needed
Monitor accounts receivable to keep billing current and accurate
Collaborate with operations and medical leadership on paraprofessional compensation, reviewing and adjusting periodically
Meet regularly with veterinarians to review performance data and align on priorities
Meet weekly with the Medical Director and Operations Director to stay aligned, plan ahead, and divide responsibilities effectively
Maintain an inventory control system that keeps the practice well-stocked, efficient, and profitable
Oversee equipment purchasing, maintenance, and storage, and work with leadership to plan for longer-term equipment needs
Keep the facility clean, functional, and well-maintained — an environment the whole team can be proud of
Serve as the go-to for technology platforms across the hospital, including practice management software, scheduling, HR, and expense tools
Develop and maintain hospital protocols and standard operating procedures
Ensure compliance with OSHA, DEA, EEOC, and all applicable regulations — keeping the team trained and current
Communicate policy changes and updates clearly and in a timely way across all staff