Practice Manager at West Lafayette Veterinary Care

West Lafayette Veterinary Care•West Lafayette, IN

9d•$65,000 - $75,000•Onsite

About The Position

The Practice Manager at West Lafayette Veterinary Care reports to the Regional Director of Operations and is responsible for managing all essential business functions within the veterinary practice. This role involves supporting practice teams, ensuring successful operations, high client satisfaction, and managing practice teams in partnership with the Managing Doctor (MDVM). The Practice Manager is accountable for the practice's profitability, business growth, and preserving its legacy. Key focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The ideal candidate will be a strong people manager with excellent business acumen, dedicated to leading and developing a team to foster engaged and productive staff who deliver high-quality patient care and exceptional client service.

Requirements

High school diploma or equivalent.
Ability to lift patients and carry equipment up to 25 pounds.
Ability to lift patients or carry equipment over 25 pounds with assistance.
Knowledge of OSHA safety techniques including use of proper PPE.
Excellent computer skills including MS Office applications and office technology.
Basic math skills and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manages practice financial performance, implementing plans and engaging teams to drive revenue growth.
Manages practice expenses including pharmacy, supplies, labor, and facility.
Ensures appropriate inventory management.
Manages and partners with MDVM to ensure accurate pricing.
Provides input during annual budget planning.
Creates new or analyzes existing performance reports and generates insights to improve performance.
Applies knowledge of veterinary practice management to direct daily operations, allowing doctors and technicians to manage workload.
Ensures all practice technology is functioning appropriately.
Ensures compliance with regulatory agencies, monitoring violations, documenting incidents, and reporting as needed.
Ensures the cleanliness of the practice and that the environment contributes to an excellent client experience.
Responsible for all staff scheduling and ensuring patient scheduling satisfies clients and team members.
Manages vendor and supplier relationships for practice supplies, tools, equipment, and resources.
Responsible for timely and accurate tracking of employee payroll and maintaining payroll records.
Responsible for accounts payable duties including processing invoices, verifying purchases, and reconciling discrepancies.
Partners with MDVM to maintain an appropriate medical record system compliant with legal standards.
Regularly reviews client feedback and identifies opportunities for practice improvement.
Actively engages with clients to ensure satisfaction and resolve problems.
Collaborates with Heartland Marketing to develop and implement a marketing strategy.
Oversees social media, fosters community relationships, and supports local initiatives.
Ensures the team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions.
Builds and nurtures relationships with key stakeholders to drive practice success.
Seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth.
Supports practice, when necessary, by working in the client reception area or assisting Veterinarians if technically skilled.
Partners with Heartland Support Center as needed.
Ensures all team members adhere to practice operating procedures, veterinary record accuracy, and compliance with accepted practice guidelines.
Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor.
Develops and maintains procedures to meet regulatory requirements.
Ensures all team members complete annual compliance-related activities.
Maintains a high degree of confidentiality regarding employee records and performance discussions.
Executes annual performance evaluations and salary increases.
Conducts regular staff meetings, trainings, and team activities.
Partners with RDO and Heartland’s Human Resources team to navigate employee relations, company policy, or labor law issues.
Conducts regular check-ins with team members to ensure they have the tools and support needed.
Ensures all team members are engaged and have the support to stay balanced and productive.
Monitors team member performance.
Rewards and recognizes successful performance and manages corrective action activities.
Seeks support from RDO, Heartland Human Resources, or other team members as needed.
Ensures professional development and regular feedback are provided to all team members.
Other duties as assigned.