Practice Manager at SmartVet Mobile Veterinary Service

SmartVet Mobile Veterinary Service•Normal, IL

14h•$60,000 - $70,000•Onsite

About The Position

SmartVet is seeking a Practice Manager to oversee all essential business functions in their veterinary practice and support the practice teams. Reporting to the Regional Director of Operations, the Practice Manager will partner with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and effective team management. The role focuses on practice profitability, business growth, and maintaining the practice's legacy, with critical focus areas in Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The ideal candidate will be a strong people manager with excellent business acumen, dedicated to leading and developing a team that delivers high-quality patient care and exceptional client service.

Requirements

Full-time, on-site.
Ability to work on weekends when needed.
High school diploma or equivalent.
Ability to lift patients and carry equipment up to 25 pounds.
Ability to lift patients or carry equipment over 25 pounds with assistance.
Knowledge of OSHA safety techniques including use of proper PPE.
Excellent computer skills including MS office applications, office technology, etc.
Basic math and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manages practice financial performance, implementing plans and engaging teams to drive revenue growth.
Manages practice expenses including pharmacy, supplies, labor, and facility.
Ensures appropriate inventory management.
Manages and partners with MDVM to ensure accurate pricing.
Provides input during annual budget planning.
Creates new or analyzes existing performance reports and generates insights to improve performance.
Applies knowledge of veterinary practice management to direct daily operations, allowing doctors and technicians to manage workload.
Ensures all practice technology is appropriately working.
Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations.
Ensures the cleanliness of the practice and that the environment contributes to an excellent client experience.
Responsible for all staff scheduling and ensures patient scheduling satisfies clients and team members.
Manages vendor and supplier relationships for practice supplies, tools, equipment, and resources.
Responsible for timely and accurate tracking of employee payroll and maintaining payroll records.
Responsible for accounts payable duties including processing invoices, verifying purchases, and reconciling discrepancies.
Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
Regularly reviews client feedback and identifies opportunities for practice improvement.
Actively engages with clients to ensure satisfaction and resolve problems.
Collaborates with Heartland Marketing to develop and implement a marketing strategy.
Oversees social media, fosters community relationships, and supports local initiatives.
Ensures the team is appropriately staffed and partners with Heartland’s Recruiting team.
Builds and nurtures relationships with key stakeholders (veterinarians, support staff, distributor representatives, support center partners).
Seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth.
Supports practice, when necessary, by working in the client reception area or assisting Veterinarians if technically skilled.
Partners with Heartland Support Center as needed.
Ensures all team members adhere to practice operating procedures and that veterinary records are accurate and complete.
Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor.
Develops and maintains procedures necessary to meet regulatory requirements.
Ensures all team members complete annual compliance-related activities.
Maintains a high degree of confidentiality regarding employee records and performance discussions.
Executes annual performance evaluations and salary increases.
Conducts regular staff meetings, trainings, and team activities.
Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations.
Conducts regular check-ins with team members to ensure they have the tools and support needed.
Ensures all team members are engaged and have the support they need to stay balanced and productive.
Monitors team member performance and manages corrective action activities.
Seeks support from RDO, Heartland Human Resources, or other Heartland team members as needed.
Ensures professional development and regular feedback are provided to all team members.
Other duties as assigned.