Practice Manager - Dallas Surgery

The US Oncology Network•Dallas, TX

1d•Onsite

About The Position

The US Oncology Network is looking for a Practice Manager at Texas Oncology to support the Dallas Presbyterian Breast Surgeons. This role provides operational and people leadership for New Patient Coordinators (NPCs) across the Central & South Region. The Practice Manager is responsible for ensuring a high-quality, consistent new patient intake experience, while driving efficiency, compliance, and performance across scheduling and pre-visit readiness. This role partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to support timely patient access and optimize downstream revenue integrity. The Practice Manager also supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards. Texas Oncology is the largest community oncology provider in the country, delivering high-quality, evidence-based care to patients close to home.

Requirements

Bachelor's degree in Accounting, Finance, or related business field. Or relevant equivalent experience.
Associates Degree + Four (4) years of related work experience.
Eight (8) years of related work experience.
Minimum seven years of experience in healthcare management, including at least two years in a supervisory capacity.

Responsibilities

Provides operational and people leadership for New Patient Coordinators (NPCs) across the Central & South Region, including performance management, coaching, and development.
Ensures a consistent, high‑quality new patient intake experience across all practices, with a strong focus on patient access, service excellence, and care coordination.
Oversees scheduling operations and pre‑visit readiness workflows to drive efficiency, accuracy, and timely patient access to care.
Establishes and monitors performance metrics related to intake, scheduling, and access, using data to identify trends, drive continuous improvement, and support accountability.
Ensures compliance with organizational policies, regulatory requirements, and best practices related to patient intake, scheduling, and documentation.
Partners closely with clinical leadership, physicians, triage teams, and revenue cycle leaders to streamline workflows, reduce delays, and support optimal downstream revenue integrity.
Collaborates cross‑functionally to resolve operational issues impacting patient access, scheduling efficiency, or pre‑visit readiness.
Supports process standardization and operational scalability while balancing regional and practice‑specific needs.
Acts as a resource and escalation point for complex intake or scheduling issues, ensuring timely resolution and minimal impact to patient experience.
Leads change initiatives and supports adoption of new tools, workflows, or process improvements related to new patient access and intake operations.