Practice Manager
About The Position
Join a world‑class academic healthcare system, UChicago Medicine, as a Practice Manager in the Medical Oncology Department. UChicago Medicine houses the #1 Cancer Center in the state of Illinois. Our Section boasts a long-standing tradition of excellence in research-based patient care, clinical and scientific discovery, and outstanding education of residents and fellows. Consistently ranked as one of the top cancer programs in the country, our Section includes nationally and internationally recognized faculty with expertise in all major types of malignancies, blood disorders, and experimental therapeutics. As a Practice Manager, you will be primarily responsible for direct onsite management of the daily operations of the ambulatory physician practice(s) located at the Duchossois Center for Advanced Medicine (DCAM). The Manager partners with key leaders across UCM and BSD departments in decision making and ensures a bidirectional flow of information. The Manager promotes excellence in all areas of ambulatory operations and serves as the champion for continued process improvement work. The Manager will focus on the patient and family experience, quality and safety, coordination of care across the continuum, use of technological tools and solutions including EPIC, metrics reporting, customer service, and oversees the budget, billing and related revenue cycle services.
Requirements
- 5+ years of experience in healthcare and customer service; 2+ years of supervisory experience in a multispecialty ambulatory practice preferred.
- A completed Bachelor’s degree from an accredited academic body
- Outstanding interpersonal skills and ability to independently manage large and complex organizational units with varying needs.
- Demonstrated ability to work effectively with multiple physician leaders; experience in an academic medical center environment with 12 or more providers preferred.
- Exceptional talent in the selection and mentoring of a high-quality team.
- Proven ability to use data to drive performance improvement; knowledge of hospital information systems preferred.
- Strong written and verbal communication skills
Nice To Haves
- Experience using LEAN or other process improvement frameworks is desirable
- Master’s degree in business administration or a healthcare related field is preferred.
- Six Sigma Certification
- Lean Certification
Responsibilities
- Day to day management of practice operations. Including: Establishes staff schedule and daily assignments.
- Responsible for time and attendance and monitoring overtime. Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
- Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA).
- Collaborates with providers and staff to ensure efficient patient throughput. Actively monitors performance metrics and daily reports to make real time adjustments.
- Ensures patients and family’s needs are met.
- Participates in service recovery at the point of issue.
- Ensures necessary follow-up
- Collaborates closely with scheduling groups (i.e. Burr Ridge call center, OR scheduling)
- Monitors the operating budget for labor and non-labor expenses
- Oversees charge entry, denials, disputes and billholds
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
