Practice Manager

Atlantic Vision Partners•Norfolk, VA

28d•Hybrid

About The Position

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care. Our Mission is to deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Requirements

Extensive managerial experience is required, preferably within the health care industry, preferably ophthalmology.
A minimum of 5 years of work experience, and a bachelor's degree in management or healthcare.
Working knowledge of standard accounting principles and have budgetary experience
Working knowledge of computers.
Prior Experience with a fully integrated medical office software package
Experience in negotiating general business contracts.
Knowledge of medical practices, terminology, and reimbursement policies.
Strong leadership and business operations experience required
Dependable transportation required to travel to other offices as required
Must be flexible with traveling to various locations.
Ability to pay attention to detail
Ability to maintain confidentiality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments
Dresses appropriately and is well groomed
Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
Excellent verbal communication skills

Nice To Haves

An MBA and/or Six Sigma Certification is preferred.

Responsibilities

Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.
Formulate and manage clinic operating budget, center goals and objectives, and all continuous improvement plans and activities.
Responsible for creating and managing marketing activities within the marketplace to ensure a consistent flow of patients to the center.
Communicate to all physician partners consistently and address all partnership concerns promptly.
Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.
Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.
Develop, implement, and evaluate methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.
Monitor and control department costs to maintain expenditures within allocations
Recommend acquisition of capital equipment.
Work closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.
Coordinate direct communication with all new and potential physician partners as directed.
Coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.
Prepare management presentations as appropriate.
Track and publish operational metrics and weekly flash data for clinical operations.
Consolidate inventory requisition process and integrate with AVP.
Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.
Plan and organize physician and investor meetings.
Make travel arrangements and coordinate travel schedules as needed.
Arrange clinic participation in local regional or national events or conventions as needed.
Prepare expense reports and submit them to AVP within 30 days of expense date.
Follows safety guidelines set internally and via OSHA for self, patients, visitors and employees.
Maintains patient confidentiality in accordance with HIPAA and practice policy.
Primary liaison between physician partner, practice, and AVP.
Develops a good working relationship with local optometrists and other referring agents to help coordinate care.
Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.
Other duties as assigned by management.
Friendly and professional greeting of all patients, and visitors.
Provide effective leadership, coaching, counseling, evaluating and mentoring staff to identify and implement opportunities for development and talent retention.
Maintains employee orientation and termination protocols implemented by AVP HR.
Implements AVP corporate policies and procedures and ensures staff compliance.
Assist staff with individual development plans and opportunities.
Counsel and/or administer disciplinary action to employees as necessary in line with AVP policies.
Assist with onboarding of new physicians and allied health professionals into the practice by instituting an organized orientation schedule.
Assure Team Leads and Managers approve complete and accurate payroll hours in a timely fashion.
Assess patient flows in the Clinic and ASC and makes recommendations to improve based on observations and available resources.
Champion practice morning communication huddles, weekly and monthly staff meetings.
Partner with the CFO and VP of Operations to develop strategic, financial and tactical plans and objectives for the practice to meet outline objectives.
Work with the RCM to assist in managing the front office operations to maximize patient satisfaction, collection of payments, and customer service efforts.
Prepare daily financial and insurance reconciliations.
Assist leadership with business development including outreach efforts, networking, community activities, marketing strategy development and website enhancements and advertising by visiting area practices to help cultivate a strong referral network in the community.
Assist leadership with financial reporting, budgeting, audits and patient accounts activities as necessary.
Garner partnerships with physicians and allied health staff to deliver practice goals, efficient communications and developing protocols to ensure practice needs are being met.
Assist Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment.