Practice Manager

Bliss Speech and Hearing Services • Dallas, TX

1h

About The Position

Bliss Speech and Hearing Services is seeking an experienced Practice Manager to lead its administrative team and oversee daily practice operations. The role is suited to someone with pediatric healthcare experience who can develop teams, establish clear processes, and deliver measurable operational improvements.

The Practice Manager oversees patient intake, scheduling, insurance authorizations, and billing operations, working closely with practice leadership and therapists. The role ensures families receive excellent service and clinicians have the administrative support they need.

Success means families move smoothly into care, schedules are well managed, authorizations stay current, billing issues receive consistent follow-up, and staff understand their responsibilities. Efficient operations and a thoughtful family experience are both central to the role.

Requirements

• At least 3–5 years of healthcare office or practice operations experience, including direct staff supervision.
• Experience in pediatric healthcare; speech therapy, occupational therapy, physical therapy, or a related outpatient setting is preferred.
• Strong working knowledge of insurance verification, authorizations, medical billing, accounts receivable, and collections.
• Experience managing complex or recurring appointment schedules across multiple providers.
• Demonstrated ability to improve workflows, resolve operational problems, and hold a team accountable.
• Comfort using electronic health records, practice management software, spreadsheets, and operational reports.
• Strong judgment, clear communication, and dependable follow-through.

Nice To Haves

• Experience in pediatric speech therapy, occupational therapy, physical therapy, or a related outpatient setting.

Responsibilities

• Supervise, train, and coach front office and billing staff; set responsibilities and performance expectations, provide feedback, and address issues promptly.
• Oversee patient inquiries, referrals, paperwork, and insurance requirements from first contact through the start of care; track pending cases and resolve delays.
• Manage therapist schedules, waitlists, cancellations, and recurring appointments; identify ways to fill openings, reduce avoidable gaps, and support consistent attendance.
• Ensure insurance benefits are verified, authorization requirements are tracked, and renewals are completed on time.
• Hold the internal billing team accountable for timely claims, denial follow-up, outstanding insurance balances, and patient collections; investigate recurring problems and coordinate solutions.
• Monitor operational measures such as intake conversion, schedule utilization, attendance, authorization status, aging receivables, and collections; present findings and recommended actions to leadership.
• Develop and maintain consistent workflows, document procedures, ensure staff follow them, and improve handoffs among intake, scheduling, therapists, and billing.
• Resolve escalated family concerns with warmth and professionalism, communicate clearly about administrative and financial matters, and create a welcoming environment.
• Partner with leadership on administrative hiring, coverage, staffing needs, and growth planning.
• Maintain accurate records and uphold confidentiality and practice policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed