Practice Manager - Pain Management

Cayuga Health System • City of Ithaca, NY

1d • $93,642 - $130,000 • Hybrid

About The Position

Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. As the Practice Manager at Cayuga and Schuyler Pain Management, core responsibilities include leadership and oversight for daily clinic operations, staff management, patient experience initiatives, and practice performance. The manager will work collaboratively with practice leadership and support departments to ensure the delivery of high-quality, patient-centered care while achieving organizational goals related to access, quality, service, and financial performance. As organizational integration efforts continue, additional practices, responsibilities, and duties may be assigned to support evolving operational and strategic needs.

Requirements

• Minimum of 3-5 years of experience in a healthcare setting
• Experience in budget management and financial reporting for healthcare practices (3+years)
• Strong leadership skills, including team management and staff development (3+ years)
• In-depth knowledge of regulatory compliance and audit processes (2+ years)
• Experience with patient satisfaction initiatives and customer service strategies (2+ years)

Nice To Haves

• Bachelor's degree preferred or equivalent experience in healthcare management
• Certified Medical Practice Executive (CMPE)
• Advanced degree in healthcare administration or a related field
• Certification in Lean Six Sigma or equivalent process improvement training
• Proficiency in using electronic health record (EHR) systems and Microsoft Office

Responsibilities

• Develop and maintain a fiscal plan for the practice, monitor patient revenues, and control operating expenses
• Ensure the highest level of patient satisfaction and resolve complaints within required time frames
• Facilitate staff hiring, training, and ongoing professional development
• Lead process improvement initiatives and manage operational changes effectively

Benefits

• Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
• We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.
• If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree