Practice Manager

Beth Israel Lahey Health•Boston, MA

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Manages the daily administrative and clinical practice operations with commitment to providing the highest quality of service to patients in a hospital-based, community-based, or private-based ambulatory care practice. Provides oversight, management and training in all areas of day to day practice operations and resource utilization. Job Description: Essential Responsibilities: Participates in planning and implementation of department and division goals, programs and objectives, personnel, resources and equipment. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcomes and measures for assigned areas of responsibility. Updates plan to reflect challenges and opportunities in the marketplace and BIDMC's overall direction. Organizes, manages, and coordinates all operational and administrative processes. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs. Develops and implements procedures to ensure efficient processing of work including time of service co-payment collection, referral management, pre-registration, and visit ticket entry. Works actively as a 'hands-on' manager in the clinic areas. Coordinates care delivery, patient flow, and clinic check-out/discharge activities. Oversees patient scheduling, registration, and billing processes according to protocol. Coordinates and ensures skill development and training for all staff. Implements relevant information systems such as managed care and patient appointments and ensures the accuracy of data. Provides feedback regarding systems and process changes and improvements. Leads projects that support ambulatory service standards and improvements such as access, telephone system functionality and patient/physician satisfaction. Oversees physician visits and nurse treatments. Monitors providers' schedules (MDs, NPs, social workers, etc.) to ensure appropriate staff is present and a reasonable number of patients are scheduled in order to facilitate timely patient care. Assists providers and staff and ensures availability of supplies. Ensures the accuracy of patient-related activities, services, and lab tests. Has the authority to direct and support employees' daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews.

Requirements

High School diploma or GED required.
5-8 years related work experience required and 1-3 years supervisory/management experience required
Five years of experience in hospital and ambulatory clinic operations.
Excellent analytical skills, and knowledge of medical terminology, business, and financial systems.
Solid organizational, initiative, and innovation skills.
Ability to respond quickly and purposefully to routine and unusual situations.
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Bachelor's degree is strongly preferred
Demonstrated interest and experience in process improvement and leadership development.

Responsibilities

Participates in planning and implementation of department and division goals, programs and objectives, personnel, resources and equipment.
Implements the approved business plan that identifies strategies, objectives, timetables, expected outcomes and measures for assigned areas of responsibility.
Updates plan to reflect challenges and opportunities in the marketplace and BIDMC's overall direction.
Organizes, manages, and coordinates all operational and administrative processes.
Manages support staff; organizes and oversees work schedules and assignments to meet operational needs.
Develops and implements procedures to ensure efficient processing of work including time of service co-payment collection, referral management, pre-registration, and visit ticket entry.
Works actively as a 'hands-on' manager in the clinic areas.
Coordinates care delivery, patient flow, and clinic check-out/discharge activities.
Oversees patient scheduling, registration, and billing processes according to protocol.
Coordinates and ensures skill development and training for all staff.
Implements relevant information systems such as managed care and patient appointments and ensures the accuracy of data.
Provides feedback regarding systems and process changes and improvements.
Leads projects that support ambulatory service standards and improvements such as access, telephone system functionality and patient/physician satisfaction.
Oversees physician visits and nurse treatments.
Monitors providers' schedules (MDs, NPs, social workers, etc.) to ensure appropriate staff is present and a reasonable number of patients are scheduled in order to facilitate timely patient care.
Assists providers and staff and ensures availability of supplies.
Ensures the accuracy of patient-related activities, services, and lab tests.
Has the authority to direct and support employees' daily work activities.
Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews.
Has full responsibility for planning, monitoring, and managing department budget.