Practice Manager - Mountain View Veterinary Clinic

AmeriVet•Mountain View, OR

10d•Onsite

About The Position

The Practice Manager at Mountain View Veterinary Clinic is responsible for overseeing all aspects of the practice's operations, including staff management, financial operations, client relations, and daily activities. This role requires strong leadership skills to foster a positive work environment, ensure exceptional customer service, and drive business development. The Practice Manager will also ensure compliance with all regulatory requirements and effectively manage practice technology.

Requirements

Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.

Nice To Haves

CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
Demonstrated experience in P&L management and financial analysis is preferred.

Responsibilities

Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
Manage staff recruitment, record-keeping, onboarding, training, and performance.
Develop and optimize staff schedules to ensure adequate coverage and manage labor costs.
Foster a positive, collaborative work environment.
Oversee the practice’s financial operations, including budgeting, billing, and expense management.
Collaborate with key partners to set and achieve financial goals.
Ensure accurate and timely billing and payments, and monitor accounts receivables and collection processes.
Lead and coach the team to build meaningful connections with clients and provide exceptional customer service.
Monitor client reviews to address inquiries and feedback promptly.
Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency.
Execute marketing strategies to attract and retain clients.
Oversee social media, website content, and other marketing materials.
Expand the hospital’s presence in the community through events, promotions, and outreach programs.
Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws.
Oversee the practice’s record-keeping and client/patient databases for accuracy and confidentiality.
Ensure compliance with OSHA requirements related to workplace safety.
Maintain up-to-date knowledge of industry regulations and trends.
Train staff to effectively utilize practice technology and partner with IT support.