Practice Manager - Full Time - Onsite Fort Worth, TX

Human Coalition•Fort Worth, TX

3h•Onsite

About The Position

The Practice Manager is responsible for the management of the programs, staff, and services directly related to the clients of an assigned Health Care Center in order to assist Human Coalition achieve its mission of existing to rescue children and serve families across America. Human Coalition is an innovative, energetic, compassion-driven non-profit organization with the purpose to end abortion.

Requirements

Passionately aligned with the mission and vision of Human Coalition
Ability to work in a fast-paced, changing environment
Desire to serve others
Exhibit a strong commitment and dedication to the sanctity of all human life
Strong skills in interpersonal communication, writing, organization, compassion and problem-solving
Ability to provide leadership, encouragement and direction to staff and volunteers
Demonstrated ability to carry out responsibilities with little or no supervision

Responsibilities

Ensure that operational and medical policies and procedures are carried out by the client services staff, medical staff, volunteer receptionists, preventative care and continuum of care staff.
Review client files and offer suggestions and encouragement to client service staff and volunteer receptionists.
Hold regular meetings with staff to discuss client and staff needs.
Oversee client records and effective follow-up of clients by client service staff and volunteer counselors.
Oversee training and operation of the client service staff and volunteers.
Oversee scheduling of all client service staff, medical staff and volunteers.
Attend weekly staff meetings.
Plan regular interaction with the Regional Director to relate client or client service staff and medical staff needs, progress of client programs and services, problems, goal setting and implementation.
Interview and make recommendations for hiring of program staff.
Provide leadership, direction and supervision to program staff.
Conduct yearly written and oral performance evaluations of personnel.
Responsible for the Life Decision (LD) & Effective Rate (ER) for Client Services at assigned WCC, including reporting the most accurate numbers and working to operate each area effectively.
Responsible to change personnel, client flow process, and training if needed to effectively produce results for LD and ER.
Oversee the compilation of statistical reports, accurate record keeping, and present reports to the Regional Director weekly.
Evaluate, select and maintain the needed educational materials and referral resources for client use.
Provide client counseling and services when staff is not available.
Maintain policies and procedures manual for the operation of the WCC and ensure compliance of those policies and procedures.
Oversee client counseling and all other services and programs provided for clients.
Work with nurse manager, client service staff and sonographers as a team to ensure that clients receive excellent service at all times.
Ensure the medical staff complies at all times with the doctor’s standing orders, policies and procedures.
Ensure WCC always complies with relevant federal, state and local laws.
Ensure that all programs and services are following all office policies & procedures and are providing excellent standard of care.
Oversee the Abstinence Education program.
Evaluate program for its effectiveness, providing resources, training, reporting methodology that improves quality of each area.
Ensure program always complies with relevant federal, state and local laws.
Develop and nurture client service staff, medical staff and volunteers to assist in operational procedures.
Hold regular meetings with staff to discuss client and staff needs, progress and goal setting, and implementation.
Work with the Continuum of Care Coordinator to maintain a working relationship with organizations that refer or accept referrals from the WCC.
Participate in speaking engagements and special events as necessary.