Practice Manager (FGP) - Manhattan, OBGYN

NYU Langone Health • New York, NY

8h • $101,494 - $115,000 • Onsite

About The Position

NYU Grossman School of Medicine is a top-ranked medical school with a long history of training physicians and scientists. As an integral part of NYU Langone Health, the school is dedicated to improving the human condition through education, research, and patient care. NYU Langone Health values equity and inclusion, striving to create an environment where diverse faculty, staff, and students can thrive. This position provides administrative oversight for the NYU OBGYN, Maternal Fetal Medicine, and Ultrasound medical offices, managing clinical and administrative staff, office resources, and supporting systems. The role ensures quality patient care and service, manages clinical schedules, and collaborates on policy development and compliance.

Requirements

• Five to ten years minimum experience in healthcare operations with emphasis on physician practice operations.
• Bachelors degree required.
• Manager experience required.
• Excellent written and oral communication skills.
• Ability to prioritize effectively and handle shifting priorities professionally.
• Strong workflow analysis and business process integration skills.
• Ability to think systemically and understand the implications of policies and practices.
• Ability to anticipate problems and take decisive action.
• Strong interpersonal skills.
• Ability to lead others for implementation of projects and organizational workflow redesign.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Lean six sigma experience preferred.

Responsibilities

• Collaborate with the FGP OBGYN management team to implement, optimize, and monitor operational performance of front-end activities, including customer service, appointment scheduling, and front-end practice operations, to establish new and consistent standards.
• Work closely with colleagues in the Faculty Group Practice to implement system-wide initiatives.
• Oversee the daily management and operations of clinical and administrative MFM and Ultrasound staff.
• Meet routinely with staff to review tasks and assignments, establish priorities, and allocate resources.
• Evaluate employee performance, resolve employee issues, and address procedure and performance-related issues.
• Authorize attendance, schedules, and sick time changes.
• Establish office procedures and communicate responsibilities and expected performance to staff.
• Train staff according to specific job responsibilities and expectations, ensuring appropriate cross-training and cross-coverage for all practice administrative activities.
• Plan, coordinate, and schedule the interrelated activities of the practice office.
• Resolve all complaints and problems using independent judgment and decision-making skills to ensure patient satisfaction and adherence to faculty practice standards.
• Assist in the implementation of new technology for physician practices.
• Work with the Business Manager-FGP, staff, and vendors to address physician concerns, operational, and IT issues.
• Track issues as new physicians are brought onto the application.
• Identify and quantify operational deficiencies impacting operations, process issues (scheduling, authorizations, registration, and billing), and assist in finding solutions.
• Oversee the revenue cycle process for physician billing.
• Direct the review and documentation of the charge submission process for all practices, determining and implementing best processes uniformly across practices.
• Monitor weekly charge submission volume, charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc.
• Conduct routine meetings with staff to discuss indicator results and redirect staff efforts as needed.
• Assist in training office personnel for clinical and administrative activities.
• Participate in ongoing training, development, and monitoring of staff.
• Attend meetings, prepare minutes, and participate on committees as requested.
• Recognize routine problems and recommend suggestions, ideas, and solutions.
• Perform other varied functions as requested.
• Determine and establish explanations for complex calls, issues, and questions not covered by specific instructions or common practice.
• Receive, compile, classify, reconcile, and consolidate data from varied sources.
• Maintain accurate, well-organized, up-to-date files for retrieval of needed documentation.
• Compile daily statistical data as requested and report data monthly to appropriate parties.
• Organize, prioritize, and expedite own work flow using independent judgment.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager