Practice Manager

BMC Software•Boston, MA

1d•$64,000 - $93,000•Onsite

About The Position

Provides administrative oversight, business management, and program development for one or more practices. Works effectively with providers and other staff to develop and implement common priorities and goals related to providing optimal service, maximizing operational efficiency, ensuring financial viability and rendering high quality health care services. Responsible for fostering a positive relationship with the patient population served (where applicable). Works in collaboration with the Medical Director(s) and other leadership in a matrix management team. Supervises all administrative and clinical support staff.

Requirements

Bachelor’s degree and 5-7 years of experience in a healthcare business environment with at least 3 years management and budget experience.
Equivalent combination of education and experience.
Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.
Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.
Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.
Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
Able to prioritize and manage multiple projects simultaneously and produce expected results.
Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
Excellent oral and written communication skills.
Demonstrated critical thinking, analytical and problem-solving skills.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, or related field strongly preferred.

Responsibilities

Works with the practices and the management team to develop and implement long and short-range business plans for practices.
Analyzes information, develops strategies to improve operations and enhance service delivery; implements changes in conjunction with the management team.
Ensures the success of employees through a full life cycle, providing support and set up of new clinical providers and staff.
Develops practice performance standards in conjunction with the management team. Monitors practice performance regularly against those standards and prepares and implements steps to bring the practice into conformance with those standards.
Responsible for practice related revenue cycle needs.
Controls purchase and distribution of supplies in the practices. Establishes and maintains inventory system of supplies.
Attends management meetings and participates in other hospital committees as required.
Communicates BMC and/or practice priorities and essential information to staff on a regular basis.
Maximizes the use of physical space by coordinating the use and assignment of practices’ office and examination space.
Creates and maintains the Policy and Procedure Manuals.
Ensures that practices provide service/care that meets or exceeds patient care standards.
Seeks patient feedback on service delivery for both providers and staff, taking immediate steps to respond to any complaints or indications of insufficient levels of service.
Develops and maintains the clinical coverage schedule.
Develops, monitors, and revises the practices’ schedules to ensure efficient patient flow and access.
Reviews monthly statistical reports as applicable with information regarding numbers of patients scheduled for each practice, number of appointment no-shows, number of sessions cancelled by providers, etc.
Provides close oversight and supervision of the registration process within the department.
Ensures that all requirements for billing third party payers are met.
Supervises the charge entry operation and ensures that all charges are entered timely per policy/ procedure.
Participates in the development of the annual operating budget in collaboration with clinical leaders, and monitors expenditures regularly to ensure the practice’s compliance with budget.
Participates in the development of the capital budget request for the practices with input from the management team and providers.
Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation.
Participate in the hiring, discipline and offboarding of clerical support staff, within the prescribed policies of the hospital.
Interprets and enforces hospital and practice policies for all employees.
Assesses the adequacy of staffing levels for non-clinical staff and makes recommendations to management regarding additional staffing needs or role changes.
Monitors employee needs for training. Develops annual training and development plans and makes appropriate arrangements for training in conjunction with each employee.
Completes employee performance reviews within a timely manner, and in accordance with BMC policy.
Evaluates and approves schedule changes and requests for time off, ensuring that the staffing needs of the departments are met.
Coordinates housekeeping, maintenance and repairs for the practices, ensuring that all areas, equipment, and furnishings are kept clean and in good repair.
Develops plans for practice expansion and growth, including the identification of financial resources to fund expansions.
Participates in practices and hospital-wide quality assurance activities.
Leads practices, efforts in continuous quality improvement by involvement in teams as appropriate and by supporting changes recommended through the continuous improvement process.
Ensures compliance with standards and regulations from federal, state and local governments, as well as other regulatory bodies such as The Joint Commission.
Resolves patient complaints emanating from areas of responsibility.
Works with appropriate personnel within the practices and the hospital to develop and implement marketing strategies for the practices.
Performs other duties as assigned.