Practice Manager - Ortho - East Patchogue
About The Position
NYU Langone Hospital—Long Island is hiring a Practice Manager for its orthopedic practice in East Patchogue. The role is responsible for the private practice’s operational functions, ensuring office policies and procedures are followed and promoting efficiency and profitability. The manager performs other duties related to the specialty as assigned. The Practice Manager supervises staff and supports hiring, training, scheduling, payroll timekeeping, and personnel documentation. The role oversees patient-facing and administrative workflows, including front-desk service, patient registration, provider schedules, follow-up requests, and rescheduling. It also manages budgets, financial reports, expenses, supplies, invoices, and capital requests; maintains provider and managed-care documentation; and supports billing and credentialing teams. The manager coordinates office maintenance and improvement projects with property and project managers, monitors safety and regulatory compliance, and maintains relationships with building management and security. The position also maintains and updates practice policies and procedures and provides requested reports and data.
Requirements
- Bachelor’s degree in a related field required for hires after January 1, 2017; acquired practices may be grandfathered. An equivalent combination of education and experience may qualify.
- Three to five years of experience in a healthcare environment and one to two years of demonstrated management experience, or an equivalent combination of education and experience.
- Excellent oral and written communication, interpersonal, organizational, and leadership skills.
- Excellent multitasking skills, including switching between tasks without loss of efficiency.
- Strong computer skills.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Knowledge of Epic.
Responsibilities
- Perform other duties as assigned.
- Develop, direct, and supervise practice staff regarding duties, responsibilities, and time efficiency; maintain personnel files and current job descriptions; maintain payroll timesheets; ensure appropriate staff training; and develop and maintain practice-specific orientation materials, policies, and procedures.
- Monitor staff time efficiency, including preventing misuse of downtime and overtime.
- Train and oversee front-desk staff in customer service, interactions with providers, patients, and support staff, and diversity; work with the front desk to improve efficiency and ensure patient follow-up requests from providers are addressed through the EMR or verbally.
- Recruit and hire staff as applicable.
- Prepare and submit monthly finance reports to the Director of Faculty Practice and submit annual budgets on time.
- Monitor practice expenses and oversee or order supplies, including inventory control; submit invoices for payment on time and submit capital requests with required documentation and justifications.
- Maintain updated documentation, such as licenses and DEA information, with managed care plans; respond to managed-care requests; coordinate credentialing of new providers with the Department of Managed Care Credentialing; and maintain current managed-care participation lists for practice staff.
- Maintain provider schedules so patients are seen promptly; oversee schedule changes and appropriate rescheduling; and monitor efficient patient registration, including assistance with EMR intake paperwork and patient questions.
- Coordinate maintenance with outside property managers while minimizing disruption to practice hours; meet with project managers to plan and facilitate enhancements and expansion; monitor safety and compliance according to applicable regulations and OSHA requirements; maintain working relationships with building management and security; and assist with cleaning and extermination contracts.
- Provide timely information to support billing and credentialing departments and maintain working knowledge of relevant insurance-plan and billing regulations.
- Provide reports and data as requested in a timely manner.
- Maintain and update practice policies and procedures as appropriate.
Benefits
- Comprehensive benefits and wellness package
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
