Practice Manager - Pediatrics - Physician Practices

Hackensack Meridian Health•Tinton Falls, NJ

About The Position

The Practice Manager manages the practice’s operations and business functions, including scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. The role supervises clinical and clerical team members and serves as a liaison between the practice and administration. The manager coordinates communication and problem-solving among clinical and clerical teams, supports a positive patient experience, monitors patient flow, addresses facility issues, and works with the Practice Administrator to develop and implement goals, objectives, policies, and procedures. The role oversees office operations, inventory, purchasing, and opportunities to improve efficiency and control expenses. The Practice Manager oversees office billing practices, monitors data entry, charges, payments, end-of-day procedures, reimbursement and insurance requirements, and billing reports. The role maintains deposit records, monitors physician productivity, provides feedback, and prepares monthly operational and financial reports for the Practice Administrator.

Requirements

Two years of supervisory experience or an associate degree in Business Management or a related health field.
Supervisory experience.
Excellent communication skills and leadership abilities.
Positive attitude, ability to multitask, organization, and flexibility.
Excellent written and verbal communication skills.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.

Nice To Haves

Bachelor’s degree in Business Management or a related health field.
Knowledge of Epic.

Responsibilities

Act as a liaison between the Practice Administrator, providers, and team members.
Coordinate clinical and clerical team activities, facilitate communication and problem-solving, and promote teamwork.
Manage team members and ensure patients and visitors are greeted and assisted appropriately.
Answer patient questions and concerns, monitor patient flow, and keep team members and patients informed about delays.
Manage and report on measurable patient-satisfaction improvement efforts.
Address facility issues, coordinate work orders and repairs, and obtain required approvals.
Work with the Practice Administrator to develop and implement goals and objectives.
Recommend and implement organizational policies and procedures.
Oversee office operations and serve as a resource to staff and physicians.
Maintain adequate inventory and monitor purchasing within budget parameters.
Identify opportunities to improve efficiencies and reduce expenses.
Oversee billing practices, including demographic data entry, charge and payment posting, and end-of-day procedures.
Stay current with reimbursement procedures, insurance requirements, and regulations.
Run billing reports, including appointment reconciliation and visit data reports.
Maintain daily deposit records and monitor physician performance and productivity, providing feedback to improve efficiencies.
Prepare monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue for the Practice Administrator.
Adhere to HMH organizational competencies and standards of behavior.
Perform other duties and projects as assigned.