Practice Manager

Webster Dental Care•Berwyn, IL

17d•Onsite

About The Position

The Practice Manager is responsible for administering the day-to-day activities of the business office including patient and employee relations, recruitment and terminations, staff management of marketing and communications efforts, ensuring regulatory compliance, staff training and motivation.

Requirements

5+ years of relevant office management experience
Proficient in Microsoft Suite
Excellent leadership skills and ability to persuade and motivate teams
Excellent organizational skills, customer service, and multi-tasking ability
Strong written and verbal communication skills

Nice To Haves

Bachelor’s degree from an accredited university
Experience managing 10+ people at dental or healthcare practices
Knowledge of Eaglesoft and/or Dentrix software

Responsibilities

Manage all day-to-day operations of the office of dental office
Direct staff assignments and activities in accordance with office policies and applicable law
Manage compliance with OSHA, state, and federal regulations
Manage patient financial accounts for accuracy and ensure transactions are completed including capturing co-pays, co-insurance and other fees as needed
Track office metrics and financials for efficiency and cost savings
Assist IT in office computer systems inventory, software updates and the practice’s technology needs
Create an outstanding patient experience and oversee patient relations and patient complaints
Synthesize policies and help explain them to the patients
Improve patient satisfaction by providing superior customer service and maximizing activities that yield a high patient satisfaction rate such as timely recall and recare, accurate charts and billing, friendly and respectful communication
Assign, direct and manage staff duties as assigned by the Management company
Support staff ensuring success in their roles by removing any barriers and facilitating positive reinforcement and coaching
Develop optimal staff schedules to support the needs of the practice
Recruit, interview, hire, train and develop new employees as directed by the management company
Organize staff training on OSHA and HIPAA compliance
Ensure compliance by updating display of posters required by federal, state, or local law
Ensure quarterly check-ins are completed with all staff ensuring professional and personal goals are stated and completed, provide feedback on any areas of opportunities, and providing a safe working environment that supports the employee’s personal and professional aims and goals
Conduct staff and compensation reviews on an annual basis
Mitigate conflict, engage in resolution activities and partner with Human Resources as needed
Facilitate and coordinate activities that position Webster as an engine of community including but not limited to event planning, conference attendance, volunteer and mentorship opportunities, community outreach, and similar programs
Help management company draft office policies and uphold the employee handbook, safety and other office procedures
Commit to developing staff and promote and environment of continuous learning
Oversee the design of marketing and promotional materials both print and electronic
Assist with dental office facility management
Other duties as assigned