Practice Manager East Valley Urgent Care

HonorHealth•Gilbert, AZ

4d•Hybrid

About The Position

The Practice Manager directs, coordinates and manages all operations and related activities of an outpatient clinic or federally qualified health center. The Practice Manager manages the day to day operations that are related to an outpatient medical practice. The medical practice may include integrated services such as dental, nutrition, and behavioral health. Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, Associate Directors, and/or Administrator. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.

Requirements

Bachelor's Degree or four (4) years of work-related experience in Business, Management, or Public Administration, or four (4) years of leadership experience in an outpatient or related center.
One (1) year of experience in a leadership position in a physician practice.
The ability to lead & manage a team, good communication skills, great multi-tasking skills and being both patient and employee focused are key elements that will ensure success in this role along with the innate ability to be a fundamental steward of policy and systematic processes, able to work under pressure and multi-tasking are key and the budget review and updates are value added.
Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY)

Nice To Haves

Masters in Business, Management, or Public Administration
Three (3) years of managing a physician practice, or specialty, or multi-specialty physician group
Other Experience in the specific sub-specialty.
Certified Medical Practice Executive (CMPE)
Medical Group Management Association (MGMA) Membership

Responsibilities

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.
Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations.
Performs other duties as assigned.