Practice Manager, Primary Care

Mass General Brigham•Natick, MA

4d•Onsite

About The Position

We are seeking a full-time Practice Manager to oversee daily operations of two Primary Care practices located at 307 West Central Street in Natick, MA and 981 Worcester Street in Wellesley, MA. These practices offer a full range of primary care services, from routine check-ups to complex diagnostic evaluations and treatment. The Practice Manager will oversee a current team of 3 providers and 6 staff members in Natick, with plans to grow to 6 providers and 12 staff members. In Wellesley, the Manager will oversee a team of 6 providers and 9 staff members. In addition to leading day-to-day operations, the Practice Manager will play a key role in driving strategic growth initiatives, helping to expand both practices by enhancing operational efficiency, supporting provider recruitment and retention, improving patient access, and identifying opportunities to grow services and patient volume. The practices are open Monday through Friday from 8:00 a.m. to 5:00 p.m., and the Practice Manager is expected to maintain an onsite presence for the majority of operating hours. In collaboration with the Director of Operations, Primary Care and the Medical Directors, the Practice Manager will be responsible for all aspects of site operations, oversight of budgets, quality measures and will work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals.

Requirements

Bachelor's Degree Related Field of Study required
Supervisory experience 5-7 years required
Experience working in a healthcare environment 5-7 years required
Strong understanding of Microsoft Office, including Excel.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Strong analytical and math skills.
Knowledge of Accounting Principles, physician billing, and revenue cycle management.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

The ideal candidate is a motivated leader seeking longevity in their career and the opportunity to be part of a multidisciplinary team committed to respect, collaboration, and high-quality patient care.
We are looking for an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous, and brings a strategic, creative mindset to problem-solving and continuous improvement.
The ideal candidate excels at building relationships, motivating teams, and aligning individuals around shared goals while serving as an effective communicator and collaborator.

Responsibilities

Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through ongoing coaching, counseling, and training.
Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations.
Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
Collaborates with practice leaders on the preparation of the practice's annual budgets.
Oversees the department’s payroll, including the resolution of payroll issues.
Monitors patient billing activity to ensure compliance with revenue procedures.