Practice Manager Primary Care - Cartersville

Children's Healthcare of Atlanta•Cartersville, GA

10d•Onsite

About The Position

Oversees day-to-day operations in one large or two small primary care pediatric practices. Ensures a high-quality patient/family experience. Monitors and improves revenue generation, expense management and operational efficiency of the assigned practice(s). Responsible for implementing system standards and growth of programs/services in assigned practice(s). People leader for practice staff and manages overall scheduling and flow of assigned practice(s).

Requirements

5 years of experience in operations with strong financial, human resources, and systems background
Experience in a physician practice setting
Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
Ability to operate mostly independently
Able to plan and manage time effectively and execute projects to completion with minimal oversight
Demonstrated strategic thinking and problem-solving ability
Strong communication skills and ability to build productive relationships across various levels of the organization
Personal organization and time management
Human relations and teamwork
Personal adaptability and motivation
Listening
Strong communication skills to effectively deal with conflicting views or issues and mediate fair solutions as well as excellent writing skills
Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
Ability to effectively manage employees within assigned practice
Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Nice To Haves

Master’s degree in Business Administration, Health Administration, or related field
Bachelor's in Business Administration, Health Administration, or related field or at least 7 years of experience in a practice setting with people and/or business leadership experience

Responsibilities

Leads the direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
Partners with nursing and provider leadership on clinically oriented operational issues.
Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
Ensures structure addresses changes in technology, operational processes, and practice needs.
Builds relationships with key stakeholders, communicating progress towards key performance indicators.
Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
Evaluates and makes recommendations for business development and expansion opportunities.
Oversees implementation of expansion projects.
Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
Mentors team members to encourage personal and professional growth.
Encourages ongoing skill development by providing opportunities for continued education.