Practice Manager - Integrated Medicine

University of Arkansas•Little Rock, AR

5d•Onsite

About The Position

The Practice Manager oversees the daily operations of a medical or professional practice. Responsible for managing staff, coordinating schedules, handling budgeting and financial management, ensuring compliance with regulations, and improving overall efficiency and patient or client satisfaction. Acts as a liaison between practitioners, staff, and external partners to support smooth practice functionality.

Requirements

Bachelor’s Degree in Healthcare, Business, Finance, or related field PLUS five (5) years of experience in a hospital, outpatient healthcare facility, or community clinic setting with increasing responsibility OR High School Diploma/GED PLUS nine (9) years of experience in a hospital, outpatient healthcare facility, or community clinic setting with increasing responsibility.
Proof of legal authority to work in the United States on the first day of employment.
Annual TB Screening
Criminal Background Check
Substance Abuse Testing

Responsibilities

Manages the daily operations of the service line team.
Schedules staff and prioritizes workload to meet compliance and customer service standards.
Adjusts staffing as needed.
Establishes staffing standards for the service line.
Monitors staff productivity.
Develops and implements process improvement activities as needed.
Participates in developing maintenance, capital equipment, and staff budgets for the service line and revenue cycle.
Oversees all aspects of staff onboarding and training.
Recruits, interviews, and hires new employees.
Develops onboarding training for new staff and facilitates the development of current staff.
Facilitates onboarding activities with IT.
Initiates coaching and progressive discipline as needed.
Holds monthly staff meetings and performs regular quality audits.
Ensures the workplace complies with all local, state, and federal codes and regulations.
Reviews all revenue cycle patient complaints.
Seeks resolution for complaints whenever possible.
Resolves conflicts between staff and patients.
Monitors patient satisfaction on an ongoing basis and implements changes to procedures to provide improved customer service.
Develops and maintains all medical and technical knowledge relevant to the service line.
Ensures that all relevant subspecialty needs and regulations are met.
Understands billing complexity within the practice area and subspecialties.
Researches billing, reimbursement, and prior authorization.
Other duties as assigned.