Practice Manager III

Keplr Vision•Forsyth, IL

8d•$52,000 - $60,000•Onsite

About The Position

The Practice Manager III is responsible for ensuring patients receive the highest quality of care at all times. This role serves as the primary point of contact for resolving patient and employee issues, providing immediate guidance and supervision to all staff. The Practice Manager will work closely with the Lead OD to ensure an exceptional patient experience and uphold the highest standards of patient care and workflow efficiency. This position requires a customer-centric approach, leading staff performance through coaching, inspiring, and developing them to deliver unsurpassed customer service. The Practice Manager will also monitor all aspects of practice operations, provide on-the-job training, analyze financial data to optimize profitability, recruit and select talent, and ensure compliance with billing, staff behaviors, and HIPAA regulations. Duties also include product management, inventory management, cost of goods, staff evaluations, performance management, and team training, all while upholding Keplr Vision’s Core Values.

Requirements

Excellent customer service skills and personal presentation.
General understanding of operations, processes, and high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor and achieve productivity goals.
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet required deadlines.

Nice To Haves

Prefer optical experience.
Minimum of 4 years of retail management/supervisory experience.

Responsibilities

Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
Working closely with the Lead OD to ensure an exceptional patient experience.
Conveying a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
Serving as a role model to their team.
Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
Demonstrates the highest level of Customer Service vision with all customers and patients.
Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
Recruits and selects high caliber talent.
Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
Performs duties related to product management, inventory management, and cost of goods.
Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
Uphold Keplr Vision’s Core Values.