Practice Manager II - Pulmonary

Endeavor Health•Arlington Heights, IL

3d•Hybrid

About The Position

Reporting to a director, the role is responsible for the day-to-day oversight of practice operations; responding to patient and staff issues as they occur; responsible for staff development, performance management, ensuring adherence to regulatory guidelines, policies and procedures and quality standards of a medical group clinic. Responsible for personnel engaged in patient reception, registration, scheduling, rooming etc., ensuring that clinicians are properly supported. Responsible for managing all aspects of a project over the project lifecycle (initiate, plan, execute, control, close) in support of the organization’s strategic objectives and ongoing operations. Develops project tasks, milestones and deliverables using a standard set of tools to ensure timely completion of project. Manages projects that are typically medium to large and complex in characteristics or enterprise wide with limited oversight. May manage a program of related projects and play a central role in planning, communication and reporting overall performance.

Requirements

3+ Years experience in healthcare management, with a strong background in medical practice or hospital management required.
Bachelor's Degree preferred OR 3+ Years experience in healthcare management, with a strong background in medical practice or hospital management required.

Nice To Haves

AHA Heart saver CPR - American Heart Association (AHA) Preferred

Responsibilities

Manages all support staff in the delivery of patient services including provider templates
Responsible for setting overall direction for employees, in alignment with policies and objectives
Develops staff schedules, workflows and coordinates regular staff and professional meetings
Works to identify and resolve problems independently developing solutions
May manage Lead MA(s) to ensure People Leadership is applied uniformly across locations and/or service line.
Oversee talent management, including performance evaluations, coaching, and disciplinary actions, as needed.
Lead and develop a high-performing team through effective hiring, training, performance management, and accountability practices.
Maintain training and orientation of staff and providers; provide input into developing and updating training
Exercises independent judgment within defined procedures to determine appropriate actions for moderately complex issues
Monitor patient experience scores and develop tactics to improve areas of opportunity
Responsible for monitoring and meeting budgetary goals for clinics/teams; Evaluate and report variances to director
Collaborates with site-based provider leaders to coordinate communication, cascade key information, and facilitate bi-directional feedback to drive alignment, responsiveness, and operational improvement
Performs quality audits; partners with quality to assess outcomes and plans for improvement
Ensuring services are in compliance with professional standards, state and federal regulatory requirements and maintaining applicable accreditations with key organizations
May be required to perform additional responsibilities as needed.