Practice Manager I

Arnot Health System•City of Elmira, NY

10d•Hybrid

About The Position

Under the direction of the Director of Operations, this role manages division-wide administrative services, including policy and procedure development, orientation and training of new staff, and inter-departmental communication. The Practice Manager I is responsible for ensuring compliance with regulatory standards, overseeing daily operations, and managing staff performance and development within the Outpatient Services division.

Requirements

High School Diploma required.
One to three years in a healthcare setting required.
Previous managerial responsibilities required.
Exceptional communication skills.
Demonstrated understanding of medical practice dynamics.
Demonstrated understanding of medical practice finance and budgeting.
Working knowledge of Office software (e.g. Excel, Microsoft Word, PowerPoint).
Working knowledge of Medical Software is required.

Nice To Haves

Associates Degree in management, business, accounting or similar field, preferred.
Three years progressively responsible experience in medical practice dynamics, finance, and budgeting is strongly preferred.

Responsibilities

Assists the Director of Operations and keeps other administrators informed of changes or issues.
Maintains complete knowledge of all aspects of daily operations in Outpatient Services sites.
Completes performance evaluations for clerical and technical staff in the Outpatient Services division.
Assists with all aspects of compliance for Outpatient Services offices, including JCAHO, OSHA, and laboratory services.
Assists the Director of Operations with the development and implementation of policies and procedures to comply with JCAHO standards.
Conducts routine rounds in Outpatient Services sites to review compliance, maintains record keeping, and reports patterns to the Director of Operations.
Attends required meetings and/or conferences to maintain current knowledge base.
Actively participates in AOMC committees and attends meetings in the absence of the Director of Operations.
Inspects medication areas monthly with the AOMC Director of Pharmacy, completes documentation, and assists with issue resolution.
Attends monthly scheduled Outpatient Services and administrative staff meetings and conducts individual office meetings as necessary.
Responsible for the coordination of orientation and training of all non-clinical staff.
Interviews prospective clerical/technical staff and hires according to HR policies.
Assists providers in various locations with problems, resolutions, and risk management strategies.
Meets with Outpatient Services providers to identify concerns and needs, nurturing relationships.
Familiar with provider contracts and ensures compliance.
Provides feedback to providers on production/visit volumes, patient satisfaction scores, and worked hours, acting as a liaison to Outpatient Services Administration Medical Directors.
Coordinates, communicates, and problem-solves issues arising within the department and affecting other departments.
Reviews and approves purchases requested by office staff, maintaining adequate supply while minimizing cost and waste.
Reviews and approves weekly payroll for an assigned group of staff, ensuring HR policies are followed.
Works with other managers to develop staffing plans, approve requested time off, and deploy float staff.
Demonstrates effective communication skills with staff, physicians, other department directors, and between AOMC departments.
Assigns responsibilities to Outpatient Services coordinators, follows through on projects, and reports results.
Facilitates smooth and timely integration of new providers into Outpatient Services.
Acts as a resource for questions for Senior administrative members if Director of Operations is not available.
Assists with technical and record-keeping aspects of the quality improvement process for the division and participates in the QIA process.
Evaluates needs and coordinates staffing plans with coordinators, keeping involved parties informed of changes.
Follows progressive discipline policy when dealing with staff issues.
Initiates contact with patients to assist with complaint resolution, involving appropriate personnel and documenting outcomes.
Regularly monitors patient satisfaction scores for individual offices and implements processes to maintain or improve scores.
Demonstrates awareness of self-learning needs and seeks ways to meet them.
Responsible for attending annual mandatory educational programs.
Understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting in a friendly and caring way, being attentive to needs, and taking initiative to maintain communication.