Practice Manager I-II - OBGYN, Central Park

University of Colorado•Aurora, CO

2d•Onsite

About The Position

The Practice Manager I-II is responsible for managing staff, operations, budgets, patient access, and patient, physician, and staff satisfaction. This position assesses current physician practice and daily operations, identifying areas of improvement by working with and reporting to the Regional Director of Clinical Operations and works in a triadic partnership with the practice’s Medical Director(s) and the department leadership. This position assists in developing plans to expand market share, to promote and maintain high-quality care, to expand and improve upon clinical and technical operations, while maintaining top-tier patient, physician, and staff satisfaction. This position is also responsible for monitoring financial performance to meet/exceed budgeted targets.

Requirements

Bachelor of Science in Business, Healthcare Administration, or Nursing.
Four or more (4+) years of job-related/clinic experience (for Practice Manager I).
Five or more (5+) years of job-related/clinic experience (for Practice Manager II).
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Ability to communicate effectively, both in writing and orally.
Ability to establish and effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Ability to work within large, complex healthcare systems.
Must be able to work in-person.
Must be able to travel to multiple locations.

Nice To Haves

Master’s degree in Business, Healthcare Administration, or Nursing Administration.
Ambulatory quality improvement (QI) experience.
Three or more (3+) years of clinic management experience.
Experience with the management of budget, purchasing, and/or accounting.
Experience in the use of registry data and quality systems.
Bilingual, Spanish-speaking.
Certified Medical Practice Executive (CPME).
Registered Nurse (RN), State of Colorado.

Responsibilities

Assesses and revises, as necessary, an appropriate staffing/skill mix for the practice and applicable diagnostic and procedural areas.
Assesses and adjusts exam and procedural room assignments to physicians and Advanced Practice Providers (APPs) to maximize efficiency and improve workflows.
In collaboration with HR, ambulatory leadership, and with physician input, is the final decision maker for all staff hires into the practice.
Monitors usage and oversees the working order and use of stock supplies.
Regularly assesses accessibility and efficiency of triage operations and adjusts processes accordingly.
Regularly assesses front desk operations (reception, registration, scheduling, co-pays, etc.) for accuracy and efficiency and adjusts processes accordingly.
Ensures that the service expectations of both internal and external customers are met and/or exceeded.