Practice Manager - Heart Rhythm

Hartford HealthCareWest Hartford, CT

About The Position

Overseas the Heart Rhythm department and the Hartford cardiac device department. Responsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner. Oversees clinical operations, as well as the day to day operational activities supporting designated practice. Acts as point person for any and all practice related activities and issues. Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative. Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model. Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice. Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles. Continuously identifies ways to increase profitability - recommends and implements cost-effective strategies for department. Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns. Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service.

Requirements

  • Bachelor's degree in business, healthcare management or a related field, or equivalent experience.
  • Minimum 3-5 years medical practice management experience, preferably in a multi-site practice.
  • Experience providing effective business leadership to physicians.
  • Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources.
  • Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
  • Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner.
  • Strong human resource management skills.

Nice To Haves

  • Advanced clinical or business credentials preferred.
  • Cardiology experience is preferred.
  • Experience with Outpatient testing facilities.
  • Epic Experience preferred.

Responsibilities

  • Oversees the Heart Rhythm department and the Hartford cardiac device department.
  • Manages designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner.
  • Oversees clinical operations and day-to-day operational activities supporting the designated practice.
  • Acts as the point person for all practice-related activities and issues.
  • Serves as a member of the management team, collaborating on organizational business issues, communicating appropriate messages, and supporting corporate initiatives.
  • Oversees all activities of the assigned operational practice, providing leadership and direction to direct reports and providers.
  • Drives the development and execution of short- and long-term business plans and corresponding budgets.
  • Executes business plans by assigning accountability, monitoring progress, making adjustments, and finding solutions to obstacles.
  • Identifies ways to increase profitability and implements cost-effective strategies.
  • Identifies and implements ways to maximize efficiency, productivity, and resource allocation.
  • Responds promptly and effectively to patient and provider concerns.
  • Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service.

Benefits

  • Competitive benefits program designed to ensure work/life balance.
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