Practice Management Director

UR Medicine Thompson Health•Canandaigua, NY

3d•Onsite

About The Position

Responsible for all areas of practice management for Thompson Health outpatients practices. This includes Thompson Family Practices, Occupational Medicine (HealthWorks). Areas of responsibility are dynamic and will change over time. The Director of Practice Management is responsible for budgeting, fiscal goals and performance, personnel management, compliance, and daily operations. Leadership in strategic business development of Thompson Health outpatient clinics is expected. Involvement and leadership in process improvement and quality assurance activities both at the practices and within the Health System is also a core expectation of this position. Supervises practice management and Health Works staff and office personnel to ensure basic operations and strategic goals are met. Administratively responsible for all staff working in the departments including physicians. Works with the Medical Directors, in the management of clinical performance issues. Coordinates and directs the integration of the medical practices with all system departments. The Director continuously evaluates and executes improvement in business strategies, quality and process.

Requirements

Bachelor’s degree in applicable field
Experience in practice management, marketing and customer service in a high-expectation environment
Minimum 1 year experience in practice management
Knowledgeable in compliance and regulatory requirements, insurance regulations, coding and billing
Skills in marketing and interpersonal relations
Patient-centered approach to routine and strategic business operations
Ability to work independently and exhibit flexibility in decision making and prioritizing assignments
Ability to develop and maintain collaborative working relationships with physicians, staff and administration
Leadership skills through daily actions
Ability to provide leadership in the presence of complicated, controversial issues
Ability to skillfully manage people and projects with competing priorities
Knowledge, training and experience in process improvement projects
Facile in use of business software with strong aptitude for quickly learning productive use of new software and training others, including physicians
Excellent skills in data management
Strong negotiation skills

Nice To Haves

MBA, MSPH, MHA or similar degree
Formal training and certification in process improvement disciplines such as Lean Six Sigma
3+ years experience in practice management, customer service, and health care marketing
Previous demonstrated success in managing daily operations, budgetary and personnel responsibilities

Responsibilities

Budgeting, fiscal goals and performance
Personnel management
Compliance
Daily operations
Strategic business development of Thompson Health outpatient clinics
Process improvement and quality assurance activities
Supervising practice management and Health Works staff and office personnel
Administrative responsibility for all staff working in the departments including physicians
Management of clinical performance issues (with Medical Directors)
Integration of medical practices with all system departments
Continuous evaluation and execution of improvement in business strategies, quality and process
Personnel management of a wide range of Associates, including office staff, physicians and mid-level providers
Statistical analysis to support operational and strategic needs
Ensuring Joint Commission, Medicare/Medicaid DOH and other regulatory agency compliance
Process improvement projects
Data management, including collecting, analyzing, compiling and distributing data
Supervising staff at varying employment grades and job status
Completing physician evaluations (with clinical input from physicians and Medical Director)
Guarding the confidentiality of sensitive information