Practice Leader

Oral Surgery Partners•Summerville, SC

5h•Hybrid

About The Position

The Practice Leader is responsible for leading daily practice operations, partnering closely with surgeons, the Regional Director of Operations, and support teams to drive practice growth, operational excellence, financial performance, and team engagement. This role is accountable for developing a high-performing practice culture while supporting referral relationships, patient experience, and long-term business success.

Requirements

High school diploma or equivalency, required.
5 years’ experience in a P&L-focused leadership role.
Proven multi-unit leadership experience, including oversight of multiple locations, operational performance, staffing, financial results, and team accountability - Required
Proven ability to build, maintain, and grow referral relationships that support practice growth, patient volume, and long-term community partnerships.
High degree of professionalism
Strong interpersonal and relationship building skills.
Strong and effective communication skills.
Positive attitude change advocate.
Lead by example in the practice daily to support surgeons and team.
Independent decision-making skills and utilization of sound judgement.
Excellent organization and multi-tasking skills.
Travel as needed for training and to perform job functions.

Nice To Haves

Bachelor’s degree in business, healthcare administration or related discipline, strongly preferred.
Experience in healthcare, retail, or service-based industry setting in positions of increased responsibility is a plus

Responsibilities

Foster strong, collaborative relationships with surgeons, team members, and support services by proactively addressing practice needs, resolving concerns, and responding to feedback.
Lead by example through Servant Leadership principles, promoting a positive, accountable, and team-oriented culture.
Build and maintain strong working relationships with surgeons, including organizing and leading monthly meetings to review practice performance and address concerns.
Exhibit outstanding customer service for patients and referring providers.
Assist surgeons in the timely and successful resolution of patient needs, concerns, and questions.
Demonstrate strong business acumen and lead the practice in achieving operational levels that optimize productivity, efficiency, and profitability.
Maintain full ownership of the practice’s Profit & Loss (P&L) statement and accountability for overall practice performance.
Develop and manage the practice schedule while effectively controlling labor costs.
Ensure bank deposits are protected and completed timely in accordance with established guidelines and protocols.
Complete or oversee end-of-day balancing processes.
Monitor collections processes and reporting to maintain accounts receivable within established targets.
Oversee automated patient communication systems and ensure effective utilization.
Support improvements to patient flow to maximize budgeted payroll hours through effective staff scheduling and oversight of scheduling, fee schedules, and collections.
Support and enforce company policies and procedures within the practice.
Ensure practice leadership and operations are compliant with all applicable laws, regulations, and Oral Surgery Partners (OSP) policies and procedures, including OSHA and HIPAA.
Follow HIPAA, OSHA, and all applicable privacy and security policies to safeguard patient financial, personal, and health information.
Partner with Human Resources to recruit, hire, and retain high-quality talent within the practice.
Support the development and delivery of periodic performance evaluations for all team members.
Regularly recognize and reward performance and success.
Facilitate staff meetings, foster open communication, share company information, and support the ongoing training and development of team members.
Partner with Marketing and Development teams to support referral development, practice growth, continuing education (CE) events, and surgeon recruitment initiatives.
Perform other duties as assigned or required to support the needs of practice.